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Im having problems with my outlook email. I cannot remember

im having problems with my...
im having problems with my outlook email
JA: When did you last update Outlook?
Customer: i cannot remember when the last update was but i keep getting messages that my office 365 has expired and needs to be fixed. office 365 has sent a diagnostic logs to microsoft if you would like to check
JA: Anything else you want the Software Expert to know before I connect you?
Customer: that is all
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Answered in 1 minute by:
11/24/2017
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,118
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10? or a Mac?
  2. Are you now unable to use other programs like MS Word?

By expired, it means that you need to renew your subscription to continue using the programs.

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,118
Experience: Computer Software Support Specialist for more than 10 years
Verified
Jess M. and 87 other Email Specialists are ready to help you
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Customer reply replied 18 days ago
windows10. They keep telling me my subscription has expired

Thank you for writing back with that information. In this case, you need to renew your subscription.

Thank you for requesting for my additional service of remote access so that I can help you directly in fixing your problem.

For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.
Here is the link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=1b44cb08-aa31-4f31-87c7-8964ed3de0e5

Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,118
7,118 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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