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My daughter has an email of but for some reason I cannot…

Customer Question
My daughter has an...

My daughter has an email of***@******.*** but for some reason I cannot received anything from her. I am wondering if she needs to be on my account instead of her late father. I am thinking she was paying for her email account. Can you help me with that please. My emal account is***@******.***

Technician's Assistant: How's your internet connection? Are you checking AOL from a browser or a mail client (e.g. Outlook)?

No. I am checking my email from my own computer.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that I am aware of

Submitted: 8 months ago.Category: Email
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Answered in 9 minutes by:
11/24/2017
Email technician: Jess M., Computer Support Specialist replied 8 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Is she using a Windows computer or a Mac?
  3. Is she receiving an FDN or Failure Delivery Notification when sending an email to you?
  4. Are you able to send and email to her and is she getting your emails?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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