Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I purchased a new cell phone, I am trying to get it set up…

Customer Question
I purchased a new...

I purchased a new cell phone, I am trying to get it set up the old phone can only be used for emergency use only so I cant get a text to verification codes. the gigaaset device I no longer have. I'v had the same email address for years.I can't seem to find a way for the information for a cote to come to my lap top. Debby

Technician's Assistant: Are you logged into your email account on any other devices?

Now my other phone is going crazy with texts and voice mail, just as I started this conversation with u. no just my lap top

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Both

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes I know the password *****'ve used it before

Submitted: 10 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 19 minutes by:
11/24/2017
Email technician: Kris Rodgers, IT Manager replied 10 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I'm trying to recover my email password from about 6 months
I'm trying to recover my email password ***** about 6 months ago. I didn't send or receive any email when I DID have my phone. Can u pls help me? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,186 satisfied customers
I forgot my password, no, phone number which isJA: Anything
hey i forgot my password JA: Are you logged into your email account on any other devices? Customer: no JA: Do you have security questions or a phone number on file to help reset your password? Custome… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
998 satisfied customers
Yahoo mail inaccessible security cert. rev. cant access...
yahoo mail inaccessible security cert. rev. cant access... also password ***** security quest was mothers maiden name cell no. no longer active was(###) ###-####e-mail is***@******.*** need to recover… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have been trying to get into my [email protected] for 4
I have been trying to get into my [email protected] for 4 days … read more
David L
David L
Bachelor's Degree
4,948 satisfied customers
I got logged out of my google account and now can't get back
I got logged out of my google account and now can't get back into my Gmail. I've been using the Gmail address***@******.*** for several years but it tells me that it can't verify that address belongs … read more
David L
David L
Bachelor's Degree
4,948 satisfied customers
I have a gmail account I cant get into. No my email is i
No my email is***@******.*** i cant remember my password ***** the phone number i used was an old one. I used this account for my instagram, I cant get into my instagram because it keeps sending my new password ***** the above email that I cant get in. … read more
David L
David L
Bachelor's Degree
4,948 satisfied customers
What can you do when you forgot your gmail password,
What can you do when you forgot your gmail password, security question answer, & you do not receive verification codes for the attached phone number?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Just retired. Gmail verification has work phone and email
Just retired. Gmail verification has work phone and email info as security data. Work related phone and email disconnected. Need to rest gmail password. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I wastryimg to set up my current email on my tablet and
I wastryimg to set up my current email on my tablet and google closed my account my email is***@******.*** … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I forget y password and can't access my mail. Its a Gmail
Anything else you want the Email Expert to know before I connect you?… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I need my outlook.com password that i have just changed 28
i need my outlook.com password ***** i have just changed 28 hrs ago. i have had this email for about 5 yrs. i do not know the phone #. i just got a gov. phone and i was trying to delete an old fb acco… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't get into my gmail account. My account is. The most
I can't get into my gmail account. My account is***@******.***. The most recent password ***** I've used is GeoPris58. … read more
Bruce Wilner
Bruce Wilner
Master of Engineering
30 satisfied customers
I cannot sign into my account, the verification codes that
I cannot sign into my account, the verification codes that are sent to phone are not working. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I have a gmail account set up to text a G-xxxxxx code to my
I have a gmail account set up to text a G-xxxxxx code to my cellphone. I no longer have the phone and cannot add my gmail account to my new phone because it requires this security code to open my acco… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I believe my account has been hacked into, or other managed
I believe my***@******.*** account has been hacked into, or other managed by an alternative account. Also, I can no longer gain access to my***@******.*** account at all, which was directly tied to eh… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
Google Help: I signed up Docs recently, but I've lost the
Hi Google Help: I signed up for Google Docs recently, but I've lost the paper I put the it on. (strokes) : ( I signed up with the email of***@******.***. But I can't remember my password. Can you plea… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I ported my majic jack phone number to my cell phone 5 days
I ported my majic jack phone number to my cell phone 5 days ago and now I cannot receive google short codes, I have 4 gmail accounts and cannot use the number for security and I also have a google voi… read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
Is Yahoo! engaging in clandestine phishing practices to glean
Is Yahoo! engaging in clandestine phishing practices to glean users active phone numbers to sell to 3rd party marketers, under the guise of supposedly stepped up security measures to protect users acc… read more
Andrew
Andrew
IS Technician/Hardware Specialist
Bachelor's Degree
139 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x