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IMAP IS ASKING FOR MY PASSWODR TO ACCESS OUTLOOK AND I DONT…

Customer Question
IMAP IS ASKING FOR...

IMAP IS ASKING FOR MY PASSWODR TO ACCESS OUTLOOK AND I DONT HAVE IT

Technician's Assistant: Are you logged into your Outlook account on any other devices?

NO

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
11/23/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10? or a Mac?
  2. What version of MS Outlook are you using? 2007, 2010, 2013 or 2016?
  3. What email account do you have in your Outlook that is asking for you IMAP password?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
Windows 7,Outlook office home and business 2010,***@******.***
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Thank you for writing back with that information.

Are you still able to access your Gmail using a web browser like Internet Explorer, Edge, Firefox or Chrome?

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Customer reply replied 7 months ago
I use firefox
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Are you still able to access your Gmail account on your Firefox browser?

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Category: Email
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