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My chrome got wiped clean and I cannot automatically login…

Customer Question
My chrome got wiped...

My chrome got wiped clean and I cannot automatically login to may Gmail. I can't remember the email I entered as the backup email nor can I remember the phone I listed. Thus I can't get into my gmail. I apologize but I need to access my email. I could swear I have a past password, but it isn't working. Can I please get some assistance?

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No, not that I know of. However, my iphone is set up to receive gmail email.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I set up the gmail account so long ago I can't remember the phone I set up. My security question is my father's middle name which is Charles. It is't working. I can see my gmail email on my iphone

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can't think of anything else to add. I can see my emails on my iPhone. Thus I can prove it is mine. Thank you for your help

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
Reminder, I can see my gmail email on my iPhone. I can see the response from my-secure.justanswer on it and am awaiting your help.
Customer reply replied 7 months ago
Please respond to me soon
Customer reply replied 7 months ago
I have not received any help from Just Answer and will instruct amex not to pay you.
Answered in 28 minutes by:
11/23/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
No one at Just Answer has helped me in any way. Do not charge me!
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Do you still need help with this problem? If yes, please tell me your problem Gmail account so that I can check its status and recovery options for you.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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