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ID9-3185000020115 LAST NIGHT I ATTEMPED TRANSFER MY EMAIL…

Customer Question
ID9-3185000020115 LAST NIGHT...

ID9-3185000020115 LAST NIGHT I ATTEMPED TRANSFER MY EMAIL ACCOUNT INTO A NEW COMPUTER , I WAS ISSUED A NEW ADDRESS WHICH IS NOT FOR ME, I WANT THE NEW ONE CANCELLED AND MY ORIGINAL [email protected] .COM TO REMAIN THE SAME

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

THROUGH A BROWSER

Technician's Assistant: What troubleshooting have you tried?

I AM NOT TROUBLE SHOOTING I JUST WANTT TRANFER TO A NEW COMPUTER

Submitted: 9 months ago.Category: Email
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Answered in 2 minutes by:
11/23/2017
Email technician: Bryan, Computer Support Specialist replied 9 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 9 months ago

Just to clarify, when you open up Gmail now, does it automatically bring up the new account instead of the old one?

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Email technician: Bryan, Computer Support Specialist replied 9 months ago

OK, please do this now:

Open up the Gmail; when the new account comes up, click on the color icrcle icon at the top-right corner of the email page and click "Sign out."

Next, click on your old email address listed at the login page, or click "Use another account" - are you able to sign back in to your old account all right this way?

Do keep me posted; I'll be here.

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