Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My daughter set up my account and she can't remember the…

Customer Question
My daughter set up...

My daughter set up my account and she can't remember the name or password. she thinks the account is***@******.***. Can you help?

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No I can't sign it

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Maybe the security question

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I lost my phone and I am trying to get my contacts from old (lost) to new phone.

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 minutes by:
11/23/2017
Email technician: Isaac Franklin, Support Technician replied 7 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,923
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Isaac Franklin, Support Technician replied 7 months ago

Did you have a Samsung 3?

And did you put in a backup of childhood best friend?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Ask Your Own Email Question
Customer reply replied 7 months ago
The old phone was the new one is a Samsung galaxy prime. hp pavilion, windows 10. I don't normally use gmail, but to get old contacts off phone I have to use it. If I did use it I would just type in gmail.com and then login.
Customer reply replied 7 months ago
do I have to do that
Customer reply replied 7 months ago
can't u just tell me what I need to do
Email technician: Isaac Franklin, Support Technician replied 7 months ago

Then the name is ***** ***** correct.

Have you tried to reset online yet?

What browser did you use for gmail.com? Firefox, chrome, edge, etc?

Also, if you are seeing a remote offer, it is automated. Please disregard if not needed and reply back.

Ask Your Own Email Question
Customer reply replied 7 months ago
not sure of the browser. maybe edge???????
Email technician: Isaac Franklin, Support Technician replied 7 months ago

Ok.

In that same browser, have you tried to reset online yet with your best friends name?

Ask Your Own Email Question
Customer reply replied 7 months ago
then it asks for first and last name and I am not sure what was used.
Customer reply replied 7 months ago
daughter set it up and she can't remember.
Email technician: Isaac Franklin, Support Technician replied 7 months ago

Then you got to the long forms portion.

You may have it stored if you cannot get past those forms. If you did not put in current back up that you know,

the account wont be able to be recovered.

Lets try this to see if you have it saved.

Use this link below and follow it to see if you saved the password ***** can see it.

https://www.online-tech-tips.com/computer-tips/find-hidden-saved-passwords-windows/

You will be looking for something like google.com with your email to the right of it.

Ask Your Own Email Question
Customer reply replied 7 months ago
no luck when we send an email to the above mentioned address it goes, does that matter
Email technician: Isaac Franklin, Support Technician replied 7 months ago

You could not find your password ***** the link directions i sent?

Ask Your Own Email Question
Customer reply replied 7 months ago
no but they maybe because I am not sure what to do?? but what I looked at I didn't see it.
Email technician: Isaac Franklin, Support Technician replied 7 months ago

Where there any links there at all under saved?

Ask Your Own Email Question
Customer reply replied 7 months ago
no
Customer reply replied 7 months ago
I don't use this account that may be why.
Email technician: Isaac Franklin, Support Technician replied 7 months ago

Ok, i am going to opt out and let another expert see if they have more suggestions.

Please standby.

Ask Your Own Email Question
Customer reply replied 7 months ago
thanks
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,830
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Hello there, this is Bing to help.
I guess you have tried many times guessing the account name, but did you have tried the official way to find out the correct account name from below link?
https://accounts.google.com/signin/usernamerecovery?hl=en
Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My mother-in-law lost her android phone and we are trying to
Good afternoon. My mother-in-law lost her android phone and we are trying to find it using her Gmail account but she can't remember her password ***** her security question. … read more
bbao
bbao
IT Consultant
1,830 satisfied customers
My daughter used iPad changed email and password but now no
My daughter used iPad changed email and password ***** now no longer remembers her password ***** now I can't get in … read more
bbao
bbao
IT Consultant
1,830 satisfied customers
I just upgraded to an iphone 8 yesterday and I do not
I just upgraded to an iphone 8 yesterday and I do not remember my gmail password. I still get gmail on my laptop at work and on my old phone but cannot get it on my new one without the password ***** … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I lost all my passwords and so I tried to set up a new email
I lost all my passwords and so I tried to set up a new email and now I lost all my old emails. I am trying to recover my email***@******.*** … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I can't remember my password, and I have tried resetting it
I can't remember my password, and I have tried resetting it many times. I keep getting the message Google could not verify it's my account. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I lost my phone and lost my contacts, I wasted that if I
I lost my phone and lost my contacts, I wasted that if I remembered my gmail account and password ***** could retrieve the contacts I think my email address was***@******.*** or [email protected],om but… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
My wife and I wanted to arange to get tickets to a museum
My wife and I wanted to arange to get tickets to a museum and went online. This entailed resetting her membership password ***** is the one with the membership - but the link sent to her inbox is prob… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I am trying to retrieve my yahoo account My daughter set it
I am trying to retrieve my yahoo account My daughter set it up years ago for me I'm not computer savvy and she no longer has access to her old email she attached it to and can't remember that password… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My mom has some email I need to respond to. She is 86 and of
My mom has some email I need to respond to. She is 86 and of course can't log in to her gmail. My sister set it up and now she has had a stroke... Email … read more
Richard Freese
Richard Freese
Computer Security Officer
BSBA
25 satisfied customers
I have old Hotmail account I can not sign in to. I used it
I have old Hotmail account I can not sign in to . I used it last on a iPhone I lost and can not member emails I sent or password ***** verify . Trying to get access to see if all my photos and videos … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
My daughter returned a damaged Iphone5s , she thought she had
my daughter returned a damaged Iphone5s , she thought she had turned off the Find my phone setting but apparently she was mistaking. I received an email with instructions on how to turn it off however… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I am very distraught. My daughter and I are trying to deactivate
I am very distraught. My daughter and I are trying to deactivate her old Twitter accts that have ridiculous and inappropriate tweets and retweets in them. She's applying for jobs and colleges and we w… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My mother is 88. Somebody worked on her computer and wiped
My mother is 88. Somebody worked on her computer and wiped out all her data. She had her Google password XXXXX on the sign-on window. It is now gone and she can't remember her Google password, which m… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
My gmail account has been hacked into. I am not using my PC
My gmail account has been hacked into. I am not using my PC at the moment. If I open gamil I am flooded with hundreds of repeat emails both sent and received. I attempted to change my password XXXXX t… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
Over the last few days I have lost my contact with my
Over the last few days I have lost my contact with my granddaughter. Her on line is Kayla McKinnon Underwood. I was listed as a friend and I can't even pull her up to sign her on as a friend any more.… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
My gmail account has been compromised by verizon allowing access
My gmail account has been compromised by verizon allowing access to it on my daughter's phone. I would like to close my current gmail account and open another so she cannot access my phone/gmail messa… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am setting up a new ipad. I have an Apple id massword and
I am setting up a new ipad. I have an Apple id massword and a hotmail acct. I can't find my apple mail, I don't remember the password. I would also like my hotmail acct. to be able to be seen on my IP… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
I cant remember my facebook password. How can I get in touch
I can't remember my facebook password. How can I get in touch with facebook to change my password. I can't even remember my yahoo email password XXXXX make any changes to reset password. My yahoo emai… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x