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I cannot change my password. The email yahoo has for me to…

Customer Question
Hi I cannot change...

Hi I cannot change my password. The email yahoo has for me to send correspondence to is wrong so I can’t access it to change my password

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not sure my phone is(###) ###-####but I have had yahoo account so long it could be under another number

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
11/23/2017
Email technician: Richard, Email Systems Specialist replied 8 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When were you last able to sign into your account?

Please let me know

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Customer reply replied 8 months ago
I have automatic access on my cell phone so today. Just can’t log in from any other device
Email technician: Richard, Email Systems Specialist replied 8 months ago

Ok, and when you now try to sign in, what is the error you receive?

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Customer reply replied 8 months ago
My email comes up and when I hit change password ***** has wrong email to send to
Email technician: Richard, Email Systems Specialist replied 8 months ago

Did you have this password ***** the past?

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Customer reply replied 8 months ago
do you want an old password? ms4$tillie
Email technician: Richard, Email Systems Specialist replied 8 months ago

And the old email address, was they also previously from you?

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Customer reply replied 8 months ago
I don’t remember it
Customer reply replied 8 months ago
Are u there?
Email technician: Josh, Computer Enthusiast replied 8 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,235
Experience: Email expert with over 5 years experience
Verified

Hi,

What is the email address that you need help with?

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Email technician: Josh, Computer Enthusiast replied 8 months ago

Do you have access to this account?

l**********@******.***

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Customer reply replied 8 months ago
No
Email technician: Josh, Computer Enthusiast replied 8 months ago

Unfortunately, the only recovery option on your account is the l**********@******.*** account.

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Customer reply replied 8 months ago
What should I do? Is it lastocum04? I don’t remember that email address
Email technician: Josh, Computer Enthusiast replied 8 months ago

You will need access to that account in order to change the password.

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Customer reply replied 8 months ago
Wow I don’t have access to that account. There is no other way to change my password ***** update my information
Email technician: Josh, Computer Enthusiast replied 8 months ago

No. The account owner is responsible for making sure their recovery options are up to date.

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Customer reply replied 8 months ago
How can I update them
Email technician: Josh, Computer Enthusiast replied 8 months ago

That is where the issue is -- You need your password ***** update them. The recovery options need to be kept current for this issue exactly.

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Customer reply replied 8 months ago
I guess I need to abandon my yahoo email address as I don’t know this information. No one can help me??
Email technician: Josh, Computer Enthusiast replied 8 months ago

No one can bypass the security feature by Yahoo.

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Email technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,975
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
As two experts have helped you hence I guess most possible ways have been tried and failed. I just want to know a few things not mentioned above.1. As far as you remember, so far, what questions were asked by Yahoo during the password ***** process?2. How did you answer those questions? You don't need to tell me those answer. I need to know the accuracy. Did you answer something not 100% sure, or in other words, guessed?3. Is there any device, especially mobile device you used before, still having access to the Yahoo messages?
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Customer reply replied 8 months ago
Thank you. I was able to reset my password
Email technician: bbao, IT Consultant replied 8 months ago
Great. All fixed now?
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Email technician: bbao, IT Consultant replied 8 months ago
Cool! This time you better write down your password ***** it at a place safe yet easy to access, such as under your TV. Or you may change the password ***** something always seen by you but no one else could guess, such as your TV's model number or even serial number.
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bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,975
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