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I get a constant pop-up saying "enter your user name and…

Customer Question
I get a constant...

I get a constant pop-up saying "enter your user name and password ***** smtp.gmail.com. It rejects my password **** --user name *** *****@gmail.com

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Wife maiden name Hill

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Computer just been in repair shop---my phone +263###-##-####/p>

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
11/23/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,834
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Are you still receiving new email messages fine?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 7 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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