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I can't recover my webmail password because I CAN'T LOG IN…

Customer Question
I can't recover my...

I can't recover my webmail password ***** I CAN'T LOG IN to retrieve the reset email

Technician's Assistant: Are you logged into your email account on any other devices?

No. I bought a new iPhone & since then have been locked out of my mail account

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I may have answered some questions (which I will remember the answers to) but don't have them written down.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, thats all

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
11/23/2017
Email technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem, Could you please tell me what is the domain of your email like yahoo, gmail or outlook? The reason why I am asking is we can try to reset the account.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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