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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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I can't recover my webmail password because I CAN'T LOG IN

Customer Question

I can't recover my webmail password ***** I CAN'T LOG IN to retrieve the reset email
JA: Are you logged into your email account on any other devices?
Customer: No. I bought a new iPhone & since then have been locked out of my mail account
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I may have answered some questions (which I will remember the answers to) but don't have them written down.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no, thats all
Submitted: 12 months ago.
Category: Email
Expert:  Aparna Indresh replied 12 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Aparna Indresh replied 12 months ago.

Before we proceed further, I would like to ask you few question about this problem, Could you please tell me what is the domain of your email like yahoo, gmail or outlook? The reason why I am asking is we can try to reset the account.