Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have forgot my google password For my gmail accounts. How…

Customer Question
I have forgot my...

I have forgot my google password ***** my gmail accounts. How do I retrieve them

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No I am not

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes, but when I go through all the steps it goes around again asking the same thing again

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have three account and all passwords are gone

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
11/23/2017
Email technician: Sandy, Computer Specialist replied 7 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,884
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

Ask Your Own Email Question
Email technician: Sandy, Computer Specialist replied 7 months ago

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Ask Your Own Email Question
Customer reply replied 7 months ago
I am going to be be out for today. Be home tonight.. Thanks
Email technician: Sandy, Computer Specialist replied 7 months ago

Either we can discuss it now over the phone and this process wil take around 15-20 minutes or I will work with you either in the night around 8-9 pm or tomorrow morning. Thank you.

You can come back to this page and reply back to me anytime. Thank you.

Ask Your Own Email Question
Email technician: Sandy, Computer Specialist replied 7 months ago

HI, I'm ready to help you with this issue.

Please let me know when you come back to this page again. Thank you.

Ask Your Own Email Question
Customer reply replied 7 months ago
Sorry I am back
Customer reply replied 7 months ago
No as this is the third or forth time today you want money. You haven't solved the issue yet
Customer reply replied 7 months ago
Could we discuss this by phone . You say tomorrow morning. Can you give me an approximately the time
Email technician: Sandy, Computer Specialist replied 7 months ago

Hi, I am ready to help you with this now. Please enter your contact number(landline or mobile), I will call you in the morning between 7 am-9 am. Thank you.

Ask Your Own Email Question
Customer reply replied 7 months ago
Sorry my contact # is(###) ###-####home phone
Email technician: Sandy, Computer Specialist replied 7 months ago

I am calling you now. Thank you.

Ask Your Own Email Question
Email technician: Josh, Computer Enthusiast replied 7 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,959
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Email Question
Customer reply replied 7 months ago
Hello Josh. Yes I still need assistance with my problem. Hopefully you can help me. Do you know the whole story from the notes and chat s with the other 2 technicians. Please let me know & if you do not I will explain again Thank you
Email technician: Josh, Computer Enthusiast replied 7 months ago

Yes, I can see the notes but not the phone call.

Did you speak with Sandy over the phone?

Ask Your Own Email Question
Customer reply replied 7 months ago
I spoke with Sandy over the phone
Email technician: Josh, Computer Enthusiast replied 7 months ago

Thank you. I can't see that conversation.

What was the end result?

Ask Your Own Email Question
Customer reply replied 7 months ago
The end result was he could not find out why and he got frustrated with me & I with him and we left it unsolved at that time
Email technician: Josh, Computer Enthusiast replied 7 months ago

How many accounts are you having this issue with?

Ask Your Own Email Question
Customer reply replied 7 months ago
With 2 accounts ***@******.*** & ***@******.***
Email technician: Josh, Computer Enthusiast replied 7 months ago

Have you tried the online password ***** tool?

Ask Your Own Email Question
Customer reply replied 7 months ago
I have tried everything . It has been almost a month now since I deleted the passwords. These are 2 of my main accounts and i of then is work related
Email technician: Josh, Computer Enthusiast replied 7 months ago

Unfortunately, there isn't a way past their online reset tool.

Ask Your Own Email Question
Customer reply replied 7 months ago
We have tried that numerous time with no result. What do you suggest now
Email technician: Josh, Computer Enthusiast replied 7 months ago

There is nothing more that can be done unfortunately.

Ask Your Own Email Question
Customer reply replied 7 months ago
that is it. I can not get the accounts back
Email technician: Josh, Computer Enthusiast replied 7 months ago

No, it is up to the user to make sure their recovery options are up to date.

Ask Your Own Email Question
Customer reply replied 7 months ago
Thanks I guess that is it
Email technician: Josh, Computer Enthusiast replied 7 months ago

You're welcome.

I hope you have a Merry Christmas

Ask Your Own Email Question
Customer reply replied 7 months ago
You too
Email technician: Josh, Computer Enthusiast replied 7 months ago

Thank you

Ask Your Own Email Question
Email technician: Josh, Computer Enthusiast replied 7 months ago

You're welcome -- I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Email Question
Customer reply replied 7 months ago
I am replying to your response 7:43 re more assistance. Unfortunately you cannot help me so why would I need more assistance from you. I have been very patient with all the techs and I know it is not your fault that you could not help me, but unfortunately for you Just Answer policy is 100% guarantee. I am requesting all my money back and if this includes part of it is yours. I am sorry. But I am paying dearly for something I did not get.
Thank you *****
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Josh Your Own Question
Josh
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,959
21,959 Satisfied Customers
Experience: Email expert with over 5 years experience

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
On May 7th I contacted you about a problem I'm having with
Second opinion] On May 7th I contacted you about a problem I'm having with my smartphone. My membership started on May 9th. Richard was the tech that worked on my problem, but was not able to resolve … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
How do I update old not in service phone number when I can't
How do I update old not in service phone number when I can't remember password … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
When Google changed format last wee it asked for my password
When Google changed format last wee it asked for my password ***** I thought I had entered correctly however it seems I was wrong. My back up email goes to my Gmail so I couldn't get a message on that… read more
Sandy
Sandy
Computer Specialist
6,884 satisfied customers
I forgot my password of my gmail account. Question forgot,
I forgot my password ***** my gmail account JA: Are you logged into your Gmail account on any other devices? Customer: No JA: Do you have security questions or a phone number on file to help reset you… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I forgot my password and have tried to go through the
I forgot my password ***** have tried to go through the account recovery but it is saying my email couldnt be verified … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm not able to retrieve my account with my password. PLEASE
Hello, I'm not able to retrieve my account with my password. PLEASE help me. My email has work, school and pay records in it. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am trying to sign in to my gmail and it asks for date I
I am trying to sign in to my gmail and it asks for date I created my google account which I do not remember, please help. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My brother, Jon Thomson has an g-mail account under - he
James - my brother, Jon Thomson has an g-mail account under***@******.*** - he lost his job today and they took his cell phone so he doesn't have a cell phone - right now. He will soon. Whenever he us… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Well, I seem to have changed my password and can't access my
Well, I seem to have changed my password ***** can't access my account. I've tried several times with codes and answering questions, and it keeps running me in circles. I already set up a new account,… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My gmail account won't take my password. The only thing
My gmail account won't take my password. The only thing gmail has to identify me is an old email account with a provider I can no longer access (ie, no cell phone number, text, etc). I set up a new gm… read more
Josh
Josh
Computer Enthusiast
Associate Degree
21,959 satisfied customers
I cannot retrieve my e mail since yesterday. I have gone
I cannot retrieve my e mail since yesterday. I have gone through hell and high water with your company to retrieve and/or reset. for one thing they continue to as me when I set up my google account. I… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
My email [email protected] was deleted on
Hi... my email***@******.*** was deleted on 20/6/2016 I would like to retrieve it!!!!!! … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I am trying to reset my gmail and google account password.
Hi I am trying to reset my gmail and google account password. My problem is that the recovery email address I used when setting up the account is no longer in use. I hence cant access the link sent to… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
HI, I would like to know if I will never be able to access
HI, I would like to know if I will never be able to access my gmail. I have tried those recovery forms without any luck. Gmail says I no longer have access to my recovery emaill( they must be on drugs… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
My gmail account has been hacked into. I am not using my PC
My gmail account has been hacked into. I am not using my PC at the moment. If I open gamil I am flooded with hundreds of repeat emails both sent and received. I attempted to change my password XXXXX t… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
I created a gmail account for online purchases it was
I created a gmail account for online purchases it was [email protected] or something. I have important people from, my phone book in their and cannot access my account to have them restored from when my… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
do you know how to delete Googlemail verification from our
do you know how to delete Googlemail verification from our system? I am blocked out of accessing emails. I dont want the verification… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
9 satisfied customers
I have three IOS devices (an iPhone 4s + 2 x iPad 1s), and
I have three IOS devices (an iPhone 4s + 2 x iPad 1's), and two iMacs. All five devices have successfully accessed all three of my gmail accounts for ages. Today, for no apparent reason, all three IOS… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x