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Not getting on computer, only iPad and phone. Apple Mac pro.

Customer Question
Not getting on computer...

Not getting on computer, only iPad and phone

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Apple Mac pro

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Aol

Technician's Assistant: How long has this been going on with your Aol account? What troubleshooting have you tried?

Just realized it. don't use it much. Not tech savy

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Got a message about updating security??

Submitted: 10 months ago.Category: Email
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Answered in 7 minutes by:
11/23/2017
Email technician: Kris Rodgers, IT Manager replied 10 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
since Oct. 24
Email technician: Kris Rodgers, IT Manager replied 10 months ago

Are you getting an error message? What is stopping you?

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Customer reply replied 10 months ago
no, just no email, getting it on iPhone and iPad, not computer.
Email technician: Kris Rodgers, IT Manager replied 10 months ago

OK - what email app are you using?

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Customer reply replied 10 months ago
AOL
Email technician: Kris Rodgers, IT Manager replied 10 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

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Category: Email
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