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My email account is. I forgot password. Phone. None. I just…

My email account is***@******.*** ...

My email account is***@******.***

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

I forgot password

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

None. I just can’t remember password

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Answered in 2 minutes by:
11/23/2017
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,996
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Do you also use a computer to access this Gmail account?
  2. Or you solely use your phone?
  3. Are you using a computer to chat with me right now? Or are you using your phone?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,996
Experience: Computer Software Support Specialist for more than 10 years
Verified
Jess M. and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 7 months ago
Computer

Thank you for requesting for my additional service of remote access so that I can help you directly in fixing your problem.

For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.
Here is the link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=c89a7811-cbcd-4591-bc52-330f14d7ac3e

Best regards,
Jess

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Customer reply replied 7 months ago
what is the password?

Please follow the procedures I gave you so that I can remotely access your computer and recover your Gmail account right there.

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How is it going? I am running the reset procedures now on your account. Do you still have access to the phone number ending in 33? If yes, please tell me the last 4 digits of that mobile phone number.

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Customer reply replied 7 months ago
3633
Customer reply replied 7 months ago
This is very frustrating. I just need the password
Customer reply replied 7 months ago
Why the delay?

Sorry for the delay. NO ONE can access your original password. It needs to be reset. Please give me a moment to reset the account for you.

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Now, please check your phone. Google sent you a TEXT message with a verification code. Please give me the code so that I can create your new password.

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Customer reply replied 7 months ago
489745
Customer reply replied 7 months ago
Can you call me?

Your account was recovered successfully! Here is the new password ***** your email:

https://privnote.com/EFs6U5Nl#20f90xOvK

That is the link of the private note I created for you since I cannot post your password ***** for security reasons.

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Customer reply replied 7 months ago
I didn’t write the password ***** Now I can’t find it. It was Super___32. Can you send it to me again?
Customer reply replied 7 months ago
Is Jess M coming on the line?
Customer reply replied 7 months ago
I requested the password ***** my email***@******.*** from Jess M but I forgot to write it down. Can he resend it? It was Super___32 but I need the missing word.
flopcat98
flopcat98, Consultant
Category: Email
Satisfied Customers: 9,434
Experience: Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
Verified

we can try it again

maybe if we do it over the phone it will be easier

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Customer reply replied 7 months ago
Jess M was helpful but I don’t know why I had to pay 3 times for the same question. I’m going to protest these charges. One charge would have been sufficient. Also didn’t know I had to write the answer down causing excessive charges. $5 then $39 then $37 then $30 for the answer to one question. Way too much money!!

OK. I am going to opt out then

You can email customer service and work out what you think is a reasonable charge and ask them to have the original expert call you again

***@******.***
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Customer reply replied 7 months ago
Please cancel my subscription if I have one.

I have no power over anything like that

You have to speak to customer service

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,996
7,996 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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