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Its not my computer...its my email. I dont know if I can…

Customer Question
Its not my computer...its...

Its not my computer...its my email.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I dont know if I can ever recover but I have tried a few times in the last while and nothing works. I made that email when I was 13/14 And I have alot of memories in there I would REALLY like to get them back Its hotmail ever since they switched over I wasn't able to sign in

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No Just that I REALLY really would appreciate being able to log back in! :) :) :)

Submitted: 8 months ago.Category: Email
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Answered in 8 minutes by:
11/22/2017
Email technician: Aparna Indresh,
 replied 8 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 8 months ago

May I know since how long you haven't accessed your Hotmail account?

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Customer reply replied 8 months ago
Omg...I cant even remember. its been quite a while though :(
Customer reply replied 8 months ago
I do know names of some people emails have been saved from. Including my now husband
Email technician: Aparna Indresh,
 replied 8 months ago

Okay, May i know if you have tried resetting the password ***** your Hotmail account?

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Customer reply replied 8 months ago
I don't have that cell phone anymore and I cant remember the EXACT email that is my backup
Customer reply replied 8 months ago
How would you like to get your security code?
Email ps*****@emailaccount.com
Text (***) ***-**99
Call (***) ***-**99
I don't have any of these
Email technician: Aparna Indresh,
 replied 8 months ago

I am sorry. Unfortunately I am out of ideas. I may have to open this question to other experts by opting out from this issue, so that any other expert would give you a quick solution for this problem with no extra charge. Thank you.

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Customer reply replied 8 months ago
I remember the email but I cant access that one nor the back up for that one
the emails are***@******.*** and***@******.***
Email technician: Aparna Indresh,
 replied 8 months ago

Let me try this and see if it works please follow the steps below"

Let me know if it works for you.

  1. Go to https://account.live.com/pw to begin.

  2. Choose the reason you can't sign in, and select Next.

  3. Enter the email address you used when you created your Microsoft account (for example, hotmail.com or outlook.com).

  4. Enter the characters you see on the screen and select Next.

  5. If you added security info to your account, choose whether a one-time code will be sent to your alternate phone number or email address. as you don't have an recovery phone number or email address you can select i can't access this verification option and then it will ask for some other email address which you are using just give that and click next.

  6. Open that email and you will get the some recovery option or code just provide that and follow the instructions.

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Customer reply replied 8 months ago
i did that it asked abunch of questions I dont know other than where the accout was created
Email technician: Aparna Indresh,
 replied 8 months ago

Okay, so i will opt out this case so that the other expert will accept this case and would give a quick resolution on this problem. They will be able to see the older conversation so no need to explain the issue again and they will start from where we have left. Thank you.

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Category: Email
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