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Customer Question
Not sure why I...

Not sure why I am at this spot. Just typed in your address to set up My Heritage DNA. My next step would have to put in Activiation code?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I have AOL but email address is still Verizon.net. Verizon does not take care of my email anymore.

Technician's Assistant: How do you usually access AOL? On a phone or tablet, or through a web browser?

On my computer.

Technician's Assistant: What troubleshooting have you tried?

I had outlook but need to purchase a new program and have not done that but have temporary access to email on AOL online.

Submitted: 8 months ago.Category: Email
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Answered in 1 hour by:
11/22/2017
Email technician: Josh, Computer Enthusiast replied 8 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,964
Experience: Email expert with over 5 years experience
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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