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I am unable to get my yahoo mail. I don't remember my user…

Customer Question
I am unable to...

I am unable to get my yahoo mail. I don't remember my user name and password. The phone number for recovery is no longer in use HELP me please.

Technician's Assistant: How long has this been going on with your Yahoo account? What troubleshooting have you tried?

I have had this account for over 10 years I'm sure. I've tried the things yahoo tells me, but because I don't remember the necessary info I don't get far.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I'd like to keep my email address, update the password ***** phone.

Submitted: 8 months ago.Category: Email
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Answered in 2 minutes by:
11/22/2017
Email technician: PC_Wizzard, Computer Enthusiast replied 8 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Email
Satisfied Customers: 1,095
Experience: Server, networking, desktop questions welcome.
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Email technician: PC_Wizzard, Computer Enthusiast replied 8 months ago

When last did you access your account and on what device?

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Customer reply replied 8 months ago
The morning of Nov. 20 I was able to get my email on my iPad. That morning it required my password. On my phone I haven't been able to get email for about 2 years.
Customer reply replied 8 months ago
Is this costing more than the $5?
Email technician: PC_Wizzard, Computer Enthusiast replied 8 months ago

Yes it will cost more

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Customer reply replied 8 months ago
I am not interested. I am not paying more.
Email technician: PC_Wizzard, Computer Enthusiast replied 8 months ago

Ok no problem

I will request a refund for you

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Customer reply replied 8 months ago
Thank you.
Customer reply replied 8 months ago
I don't see the refund in my account yet
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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