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When I attempt to open The Breeders' Standard 2012, I get a

When I attempt to open...
When I attempt to open The Breeders' Standard 2012, I get a screen for the 2018 version....and cannot get the 2012 version which John restored for me ages ago. Help!
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Dish network is the email provider. Telephone is(###) ###-#### Email address is:***@******.***
JA: How long has this been going on with your Gmail account? What troubleshooting have you tried?
Customer: Severa; day s. I have gone to the breeders stamdard site and have followed directions for support ticket, et. But had to go an hour and half away for eye appointment, returning a6 6:30. Now back to computer, but no changes when I open the breeders' standard site.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Just tell me the advantages of going to 2018 version, and the cost.
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Answered in 13 minutes by:
11/22/2017
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,117
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. Where did you get that version that you are trying to install? Did you buy it recently online?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,117
Experience: Computer Software Support Specialist for more than 10 years
Verified
Jess M. and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 20 days ago
Jess,
I am using Windows 7.
I bought the program years ago, and lost it about a year ago, but John restored it. 2012 Breeders Guide worked beautifully until his week. Now when I attempt to open it I get a screen asking me to buy the 2017 (or was it 2018?) program.
Yoyu have already taken $39.00...with no help. Do you want another $39.00?
Customer reply replied 20 days ago
Jess, How can I rate your assistance, when none has come?

Thank you for requesting for my additional service of remote access so that I can help you directly in fixing your problem.

For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.
Here is the link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=1f807600-5e97-4c28-8e31-d03e5d266e9a

Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,117
7,117 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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