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Well, mostly it keeps telling me that my name and pw are…

Customer Question
Well, mostly it keeps...

Well, mostly it keeps telling me that my name and pw are wrong but when i can get in, i cant get any mail. Ive changed my pw a few times on pc and phone and nothing helps. I didnt get any email yesterday and mail i tried to send from my phone (photos) wont go thru. i also get some sort of icloud error msg

Technician's Assistant: Just to clarify, how often have you been getting this particular message?

Cpl days

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Aol

Technician's Assistant: How long has this been going on with your Aol account? What troubleshooting have you tried?

Restarting pc, changing pw

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No i guess

Submitted: 10 months ago.Category: Email
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Answered in 1 minute by:
11/22/2017
Email technician: michelleclive, Email replied 10 months ago
michelleclive
Category: Email
Satisfied Customers: 6,121
Experience: I am a computer professional have fixed and handled email issues.
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

are you using a windows PC or mac ?

do you access emails in web browser or outlook

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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