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I forgot my password that was set in my phone and I lost my

Customer Question
I forgot my password *****...
I forgot my password ***** was set in my phone and I lost my phone a
JA: When did you last reset your username and password?
Customer: What do I do
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I know my security questions
JA: What troubleshooting have you tried?
Customer: Phone
JA: Anything else you want the Email Expert to know before I connect you?
Customer: But I lost my phone
Submitted: 19 days ago.Category: Email
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Answered in 1 minute by:
11/22/2017
Email technician: Josh, Computer Enthusiast replied 19 days ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,000
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Email technician: Josh, Computer Enthusiast replied 19 days ago

Which account are you trying to sign into?

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Customer reply replied 19 days ago
Email technician: Josh, Computer Enthusiast replied 19 days ago

What is the last password ***** you remember working?

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Customer reply replied 19 days ago
f**ku7
Email technician: Josh, Computer Enthusiast replied 19 days ago

[email protected] com is not a valid Gmail account

Please double check your email address

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Email technician: Josh, Computer Enthusiast replied 19 days ago

That is the same email address that you provided as before.

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Email technician: Josh, Computer Enthusiast replied 19 days ago

You are providing the same email address each time -- [email protected] com is not a valid Gmail address.

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Customer reply replied 19 days ago
Yea ok so your saying my account isn't valid? Then I was hacked,, how do I go about this
Email technician: Josh, Computer Enthusiast replied 19 days ago

You will need to provide me with a valid email address

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Customer reply replied 19 days ago
I'm telling you the account, so if your saying its not valid then I've been hacked, ok can you try***@******.***
Email technician: Josh, Computer Enthusiast replied 19 days ago

Yes, I can try other email accounts but if you are guessing at the account then we could be wasting time trying to recover the wrong account.

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Customer reply replied 19 days ago
In not guessing, my other email on trying to recover is***@******.***
Email technician: Josh, Computer Enthusiast replied 19 days ago

Is that through the Yahoo interface or through the Google website?

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Customer reply replied 19 days ago
Through yahoo
Customer reply replied 19 days ago
Is this a joke? I told u my email was @ yahoo,, why are u asking me dumb queations, your supposed to answer mine that's whY I paid u
Customer reply replied 19 days ago
I have 2 emails same name , on e @ gmail and one @yahoo
Customer reply replied 19 days ago
Idon't have the recovery emails phone numbers for either one, but j do know my security questions
Customer reply replied 19 days ago
Are u gunna help me or not
Email technician: Josh, Computer Enthusiast replied 19 days ago

Actually, it is not a "dumb question" -- You can register your Yahoo account through Gmail as well.

Are you using the Google page or the Yahoo page?

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Customer reply replied 19 days ago
What do u mean what am I using ? Right now in using chrome
Customer reply replied 19 days ago
I haven't been able to use either one
Email technician: Josh, Computer Enthusiast replied 19 days ago

Please view my previous reply

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Customer reply replied 19 days ago
I don't understand
Customer reply replied 19 days ago
What page and I using?
Customer reply replied 19 days ago
Can u just call me(###) ###-####
Email technician: Josh, Computer Enthusiast replied 19 days ago

You can send a premium service request for a phone call if you would like to speak over the phone

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Customer reply replied 19 days ago
Dude how long is thus gunna take I asker u what u need to do to recover my email and u haven't answered me at all,
Customer reply replied 19 days ago
His long is thus gunna take
Email technician: Josh, Computer Enthusiast replied 19 days ago

You can send a premium service request for a phone call if you would like to speak over the phone

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Customer reply replied 19 days ago
No I paid u already on here so do your job stop f**king around and tell me what to do
Email technician: Josh, Computer Enthusiast replied 19 days ago

I have responded to your replies within a couple of minutes each time and you have not answered my questions regarding the issue. If you continue to use foul language, I will close the question.

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Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,054
2,054 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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