Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have a personal computer but was taken by a scam and they…

Customer Question
i have a personal computer...
i have a personal computer but was taken by a scam and they locked me out. My email on it was***@******.***. My email on my phone is***@******.***.
I'm trying to use my Samsung Tablet to get things going. HELP!!
Submitted: 10 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 49 minutes by:
11/21/2017
Email technician: Kris Rodgers, IT Manager replied 10 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Email Question
Customer reply replied 10 months ago
Four weeks on the scam.
Email technician: Kris Rodgers, IT Manager replied 10 months ago

What OS was it running?

Are you stuck at the password *****?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Locked out of phone and tablet. Using husbands phone. Have
Locked out of phone and tablet. Using husbands phone. Have several gmail accounts. Have reset phone. Security question was who is your office manager? I don't know not working anymore. If l could get … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm locked out of my Samsung S3 tablet! I need you to help
I need you to help me with my Samsung S3 tablet, I'm locked out … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
I received a notification that my request to close my email
I received a notification that my request to close my email account has been approved. I NEVER requested to discontinue my gmail.account, and it seems they have already taken action. Please help me to… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
998 satisfied customers
Gmail I m locked out. Called and was told for a one time
Gmail I m locked out. Called and was told for a one time charge they would update my android or something.. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am receiving e-mails from a person who says he is in
I am receiving e-mails from a person who says he is in Syria. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
CANNOT ETER MY TABLET AS IT IS REQUESTING APIN NO THAT I DO
CANNOT ETER MY TABLET AS IT IS REQUESTING APIN NO THAT I DO NOT HAVE … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
This is sylvia tuitele again. Whi in the is working on my
This is sylvia lopez tuitele again. Whi in the hell is working on my phone? I was shown a screen to deposit $5.00! I have to pay you to guys to fix my phone after you guys locked it up? … read more
Kris Rodgers
Kris Rodgers
IT Manager
4,548 satisfied customers
I have had the same email since I got my first smart phone.
I have had the same email since I got my first smart phone. I forgot my password ***** google says they can't confirm it belongs to me. I need to recover the account so I can buy things in the play st… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Google is suddenly asking me to register on my telephone
google is suddenly asking me to register on my telephone account after several years of service. but you reject my name as already in use then reject my newly assigned password. I noticed also that yo… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
Its really not my email...i have a galaxy s8 phone...i
its really not my email...i have a galaxy s8 phone...i somehow did a factory reset and when signing into my google account, i forgot password ***** changed...now im completely locked out of my phone! … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,462 satisfied customers
I just got off the phone with someone (said he was Microsoft
I just got off the phone with someone (said he was Microsoft rep) who said my phone was locked due to a major virus. After 15 of him telling me how … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
I was on facebook and every thing shut down locked my micro
I was on facebook and every thing shut down locked my micro soft and said call an 800 hundred number . the person I spoke with was ***** ***** is employee # is MS-110228 I just want to be sure this wa… read more
Cody
Cody
Computer Science
2,527 satisfied customers
My phone is locked because of an abnormal factory reset it
My phone is locked because of an abnormal factory reset it says sign into the Samsung account that was previously used on this account to confirm it belongs to me however I don't remember the login or… read more
Kris Rodgers
Kris Rodgers
IT Manager
4,548 satisfied customers
On my Samsung tab3 i can't find howvto access my contacts
On my Samsung tab3 i can't find howvto access my contacts list . Also my junk mail doesn't show. It says there isn't any. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
My wife's tablet hasn't been used for months and I want to
My wife's tablet hasn't been used for months and I want to set it up for her while she recoups from an illness. I don't have her password ***** get started. Is that something you can help me with? … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
Need technical support for android device manager - need
Need technical support for android device manager - need ya'll to finish setup of new password ***** I'm screen locked out of my phone … read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
Sign-in failed on my galaxy 6s phone. has not worked for the
sign-in failed on my galaxy 6s phone. has not worked for the last 6 days … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Somehow my pandora app was lost on my tablet and i cant
somehow my pandora app was lost on my tablet and i cant download with out an email and a password. I've used both of my email addresses and changed passwords a few times but it wont recognize the emai… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
579 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x