Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email

Have used for years, now it tells me my user name/password

Customer Question
***** ***** changed nothing ,95%...
have used for years, now it tells me my user name/password ***** ***** changed nothing ,95% of contacts only know this address,where does this leave me?
JA: When did you last reset your username and password?
Customer: Tried numerous times in last two days,always wrong
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Thought it was Microsoft live?
JA: How long has this been going on with your email account? What troubleshooting have you tried?
Customer: Not really a troubleshooter,as I said,haven't been able to receive/send mail for approx 1 week, checked username/ password ***** what I have in reminders, why would this happen if nothing was changed by me?
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Hopefully this is enough because I have nothing else.
Submitted: 25 days ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 54 minutes by:
11/21/2017
Email technician: Aparna Indresh,
 replied 25 days ago
Aparna Indresh
Category: Email
Satisfied Customers: 122
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 25 days ago

May I know how do you access your email is it through phone, mac, tablet or web browser?

Ask Your Own Email Question
Customer reply replied 25 days ago
This is what I expected, all of the above,depending where I am. Why would this make a difference?
Customer reply replied 25 days ago
for 52$ more dollars we can fix it
Email technician: Aparna Indresh,
 replied 25 days ago

I understand your concern i will try my level best to fix your issue.

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 25 days ago

May I know if you have tried resetting the password ***** doing that what is the error message you are getting?

Ask Your Own Email Question
Customer reply replied 25 days ago
Wouldn't allow, is there a fix? Or is this back and forth with an "Expert" all until you tell me sorry or until I pay 52$ and an Expert from a third party answers?
Customer reply replied 25 days ago
If you can fix, fix, if not, let's not play tag, thanks
Email technician: Aparna Indresh,
 replied 25 days ago

Please click on this link https://www.lifewire.com/how-to-reset-your-microsoft-account-password-2624953 and follow the steps in order to reset your password ***** let me know if it works if it will not work i will opt out this case so that any other expert would give you a quick solution for this problem with no extra charge. Thank you.

Ask Your Own Email Question
Customer reply replied 25 days ago
All my systems are apple
Email technician: Aparna Indresh,
 replied 25 days ago

We are trying to reset the password ***** browser so the procedure will be same for windows or mac.

Ask Your Own Email Question
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,054
2,054 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,054 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,494 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,365 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I've been trying to get into my email address & I get S w.
I've been trying to get into my email address***@******.*** & I get S w Bell . … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am trying to print a list of people in my email.
I am using my new laptop. I just entered all the people and now want to print out one comprehensive list … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
746 satisfied customers
I can access an old gmail account. I don't remember my
I can access an old gmail account. I don't remember my password ***** I've tried to many times and now I can't sign in. If I give you the email address can you reset it? … read more
Jess M.
Jess M.
Computer Support Specialist
2,054 satisfied customers
I can't get my e-mail. Get message: incorrect user name or
I can't get my e-mail. Get message: incorrect user name or password. … read more
Jess M.
Jess M.
Computer Support Specialist
2,054 satisfied customers
For the last year l have lost almost all of my videos and
For the last year l have lost almost all of my videos and pics after sending them to my google drive or cloud . . .can you refresh or resend them to me at***@******.*** … read more
Jess M.
Jess M.
Computer Support Specialist
2,054 satisfied customers
I inadvertantly requested a ride. I meant it to go thru for
I inadvertantly requested a ride. I meant it to go thru for Thursday but it may be for tonight. How do I cancel it? Can I make a reservation a day ahead? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,134 satisfied customers
I cannot get into my account because there is a typo in the
I cannot get into my account because there is a typo in the email address. When I try to change the error to my correct email, I get a message that there is already an account with that name. Well, it… read more
Jess M.
Jess M.
Computer Support Specialist
2,054 satisfied customers
I had an email addresss then i went to retrieve my email &
i had an email addresss then i went to retrieve my email & had to open a new account. I then deleted the hopefully new account but still cant get into my old account which i want … read more
Jess M.
Jess M.
Computer Support Specialist
2,054 satisfied customers
I can not get my gmail. I have a message "operation
I can not get my gmail. I have a message "operation cancelled by user" Ibefore I received this message I had an other problem with gmail, IMAP. … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,365 satisfied customers
I need to speak to someone direct in Google Sydney office. I
I need to speak to someone direct in Google Sydney office. I have a problem with my password … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Help me set pass word I seem to have forgotten. My email
please help me set pass word I seem to have forgotten … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
The prompt to open up my gmail.. I sent one message right
The prompt to open up my gmail.. I sent one message right before this. Thx … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
884 satisfied customers
A business associate has a Linkedin subscription that bills
A business associate has a Linkedin subscription that bills her $49.99 each month. I only see an option for paying the year in full at the conclusion of the free 30 day trial or $59.99 a month. How wo… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
746 satisfied customers
Nothing! Cannot read/send email. Trying to use Windows live
Trying to use Windows live mail 2012- that's what I was using until it quit. … read more
Cody
Cody
Computer Science
1,571 satisfied customers
I recently moved house and changed from Optus to NBN. I now
I recently moved house and changed from Optus to NBN. I now have a problem with receiving incoming emails. It all worked well for a couple of weeks but now says "receiving 1 out of 5 emails" but the e… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
How do you load e-mail addresses? Do I have to set up e-mail
Do I have to set up e-mail within my g-mail account? If so how? … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,365 satisfied customers
I am in Eastern time zone however client is in central time
I am in Eastern time zone however client is in central time zone how to schedule meeting using calendar assist to select time they are available for a meeting … read more
Edward Dorsey
Edward Dorsey
Technician
Associate Degree
16 satisfied customers
The problem is uploading photos. My photos get reduced to a
Hi The problem is uploading photos. My photos get reduced to a head shot, with everything else cut. The only one that remained a full picture was one that turned out to be "Album Only." That's fine, b… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
746 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x