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I just tried to open a new gmail account and put the new…

Customer Question
I just tried to...

I just tried to open a new gmail account and put the new gmail address in. It sent the confirm email address message there. The new address is***@******.*** my real address is***@******.***

Technician's Assistant: How long has this been going on with your Gmail account? What troubleshooting have you tried?

This is it. I just tried to open the account and can't because I can't confirm.

Submitted: 8 months ago.Category: Email
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Answered in 2 minutes by:
11/21/2017
Email technician: Richard, Email Systems Specialist replied 8 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

To clarify, you are trying to create a new account but you are not able to complete the procedure?

Please let me know

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Customer reply replied 8 months ago
I completed the procedure, but cannot send the confirm email
Email technician: Richard, Email Systems Specialist replied 8 months ago

What happens when you try to send an email?

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Customer reply replied 8 months ago
I don't have access to the account yet where they are sending the email.
Email technician: Richard, Email Systems Specialist replied 8 months ago

You provided an account you do not have access to, to be verified on?

Is this correct?

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Email technician: Richard, Email Systems Specialist replied 8 months ago

OK, wwhat is stopping you from accessing that account to verify?

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Customer reply replied 8 months ago
It is the account I have to verify to access
Email technician: Richard, Email Systems Specialist replied 8 months ago

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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Customer reply replied 8 months ago
I was trying to talk to google directly. obviously I am not and there is nothing you can do if you aren't. Nothing on my end of computer will help.
Please cancel my account. Obviously this will not be a help to me.
Email technician: Richard, Email Systems Specialist replied 8 months ago

ok, you will need to contact customer service regarding account questions

thanks

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Customer reply replied 8 months ago
how do I contact customer service
Email technician: Richard, Email Systems Specialist replied 8 months ago

You can contact them on***@******.***

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