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My phone was stolen so I had to get a new phone. Now I can't…

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My phone was stolen...

My phone was stolen so I had to get a new phone. Now I can't log into my gmail account. I just recovered my Google account, reset password. But when I tried to use the re-set password ***** get into my gmail account, it keeps telling me my account [email protected],com, which I've had for years, isn't valid.

Technician's Assistant: How long has this been going on with your Gmail account? What troubleshooting have you tried?

Since this evening. And you are my first troubleshooting I've tried for gmail.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

How much is this going to cost?

Technician's Assistant: It can cost anywhere from $10 to $100, depending on the type of issue and how much of the Email Technician's time your question is expected to take (how complex and lengthy an answer you require).

Is there any place I can get this tech support for free?

Technician's Assistant: The Email Technicians require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.

I don't have $100. I can barely afford $10.

Submitted: 10 months ago.Category: Email
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Answered in 2 hours by:
11/21/2017
Email technician: bbao, IT Consultant replied 10 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,165
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Did you associate your phone number with your Gmail account? If yes, the best way is to get a new SIM card for the same phone number from your mobile provider though you was stolen. Your provider should help you in getting a new SIM card for your phone number once you provide significant proof of ownership such as your ID.
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bbao
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,165
2,165 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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