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I cannot access my aol email account. What is going on? I…

I cannot access my...

I cannot access my aol email account. What is going on? I want it to go back to how it was because I find it impossible to gain access.

Technician's Assistant: How long has this been going on with your Aol account? What troubleshooting have you tried?

It started a few minutes ago when I tried to access my account.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, I have limited time to do this.

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Answered in 3 minutes by:
11/21/2017
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,883
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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May I know if you use AOL desktop software or just visit www.aol.com using your browser to access emails?

Ask Your Own Email Question

Please click the link: mail.aol.com

And login into your webmail account once and tel me the outcome.

Keep me posted.

I will be standing by.

Ask Your Own Email Question
Customer reply replied 7 months ago
Somebody changed something against my knowledge, and now I have to pay to solve a problem I did not create. This sounds like extortion.
I use Microsoft Windows 8 or 9. I don't know what AOL desktop software is because I did not request it.

Please click the link: mail.aol.com

And login into your webmail account once.

If you're not able to login, please reset your aol email account password:

Click the link:

https://i.aol.com/account/password/start

Enter your aol username or email address and follow steps to create a new password.

And then use this new password ***** login into your emails.

Keep me posted.
I will be standing by

Ask Your Own Email Question

Please click the link: mail.aol.com

And login into your webmail account once.

If you're not able to login, please reset your aol email account password:

Click the link:

https://i.aol.com/account/password/start

Enter your aol username or email address and follow steps to create a new password.
And then use this new password ***** login into your emails.

Keep me posted.
I will be standing by

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,883
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified
Sandy and 87 other Email Specialists are ready to help you
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Sandy
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,883
6,883 Satisfied Customers
Experience: B.Tech, I have 10+ years of experience in fixing email issues.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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