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Outlook 2010 starts to boot up gets to stage Processing then

Outlook 2010 starts to boot...
Outlook 2010 starts to boot up gets to stage Processing then nothing
JA: How long has this been an issue?
Customer: I opened the program this morning then shut down the computer for 3 hours then returned started computer and outlook did no open-other office applications work. I attempted the download a repair, but that did not work
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Century link. I successfully accessed my email via the internet
JA: How long has this been going on with your email account? What troubleshooting have you tried?
Customer: Just stared today I opened the program and checked change then repair, but that did not work
JA: Anything else you want the Email Expert to know before I connect you?
Customer: nothing I can think of
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Answered in 2 minutes by:
11/21/2017
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,124
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. How many email address(es) do you have on your MS Outlook 2010?
  3. Can you please check for me the size of your PST file?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,124
Experience: Computer Software Support Specialist for more than 10 years
Verified
Jess M. and 87 other Email Specialists are ready to help you
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Customer reply replied 23 days ago
7, 3 email addresses how do find the size of the PST file?

Thank you for requesting for my additional service of remote access so that I can help you directly in fixing your problem.

For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.
Here is the link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=c23fd327-102c-4219-82a8-46f92e8a9149

Best regards,
Jess

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Customer reply replied 23 days ago
I have returned and at a different location
Customer reply replied 23 days ago
Are you There?

I am still here. I did not see your message right away.

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Customer reply replied 23 days ago
From my iPad jess the remote connection has disappeared and the repair tool is not responding
Customer reply replied 23 days ago
Jess the repair is complete

Ok. Connected now.

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Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,124
7,124 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

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