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Trying to up date my account, having a hard time getting the…

Customer Question
Trying to up date...

Trying to up date my account, having a hard time getting the id numbers and password ***** Need step by step help. Can I get that kind of help?

Technician's Assistant: Have you contacted anyone about your account?

No

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

Lost the account on Monday. Have been try to reset but can get all the info I need. I got to warn you that I spell computer KUMPTR--not good at computer operation

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

NO thank you

Submitted: 10 months ago.Category: Email
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Answered in 6 minutes by:
11/21/2017
Email technician: Jess M., Computer Support Specialist replied 10 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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