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I can’t get a gmail a/c set up. Tried 3 times with different…

Customer Question
I can’t get a...

I can’t get a gmail a/c set up. Tried 3 times with different passwords to 2 email addresses

Technician's Assistant: How long have you had this issue with your Gmail account?

Since last week, I never had an account before.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

OS 10 I think ,it’s an I pad

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

Last year October. No other problems. Am I doing something wrong?

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I’m not young or tech savvy!

Submitted: 7 months ago.Category: Email
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Answered in 18 minutes by:
11/20/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you chatting with me right now using a computer or an iPad?
  2. Are you trying to CREATE a Gmail account? Or are you trying to ADD your existing Gmail account into your Mail application?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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