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I received an email stating someone has attemted to access…

I received an email...

I received an email stating someone has attemted to access my facebook acc**t, and it was not me. In an attempt to reset my password, I find I do not rember my current password. Can you help me with this?

Technician's Assistant: When did you last use the account?

Today

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

MSN

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

I was on facebook yesterday or the day before. This morning I received the email, about 5 hours ago

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Answered in 1 minute by:
11/20/2017
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,511
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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What is the email address on file with Facebook?

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Customer reply replied 3 months ago
judygessner2msn.com
Customer reply replied 3 months ago
Correction***@******.***
Customer reply replied 3 months ago
Hello???

Yes, please allow more than a couple of minutes to help you with a reset.

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I have sent an email to:***@******.***

There is a 6 digit code in the email from Facebook -- What is the code?

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Customer reply replied 3 months ago
533904

What is your birthdate?

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Customer reply replied 3 months ago
07/18/1945

I have changed your password *****: Justanswer1 (the J is capital)

Please try that password ***** sign in

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Customer reply replied 3 months ago
I typed in as above...then enteredmy new password...clicked on next...a rotating circle has been in that box for 5 min

It sounds like your browser froze which is a different issue.

Close all browser windows and reopen

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Customer reply replied 3 months ago
well, that worked...it opened my facebook page. now how do I update my password?

Click here: https://www.facebook.com/settings?tab=security

Click on Change password

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,511
Experience: Email expert with over 5 years experience
Verified
Josh and 87 other Email Specialists are ready to help you
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Josh
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,511
21,511 Satisfied Customers
Experience: Email expert with over 5 years experience

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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