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Every time I try to get into facebook a pop-up tells me that…

Customer Question
Every time I try...

Every time I try to get into facebook a pop-up tells me that my account has been blocked and that I should change my password. I've changed it four times when it asked if I tried to access the account. Three times from Texas and once from Washington State. It appears as though your security program is hiccupping. What can I do?

Technician's Assistant: When did you last use the account?

Saturday

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

This has been going on for a couple of weeks. This is my first attempt to try and fix it.

Submitted: 5 months ago.Category: Email
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Customer reply replied 5 months ago
I registered my address, created a password ***** the page said it didn't have an account. What's going on?
Answered in 58 minutes by:
11/20/2017
Email technician: Kris Rodgers, IT Manager replied 5 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 5 months ago
for a couple of weeks.
Customer reply replied 5 months ago
No. This has to be a facebook problem. I'm not going to pay to fix their problem. I'll just not use facebook anymore!
Email technician: Kris Rodgers, IT Manager replied 5 months ago

We are not a free service and do not work for Facebook.

Do you still wish to continue?

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Customer reply replied 5 months ago
The impression I got from their page was that I was communicating with them. A little slight of hand going on? Give me my five bucks back.
Email technician: Kris Rodgers, IT Manager replied 5 months ago

You have came to the wrong place.

The service is not $5.00 and you have been charged more than that.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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