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I had to close my old gmail because it got hacked. I have a…

Customer Question
I had to close...

I had to close my old gmail because it got hacked. I have a new one now but would like to access my old on and I am not sure of the password. How can i get into the old account/

Technician's Assistant: How long has this been going on with your Gmail account? What troubleshooting have you tried?

About a year. I am not computer literate. I don't know how to troubleshoot.

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
11/20/2017
Email technician: Richard, Email Systems Specialist replied 8 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,276
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to access your old account?

What message do you get?

Please let me know

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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