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I am having trouble signing into my gmail. It started

Customer Question
I am having trouble...

I am having trouble signing into my gmail

Technician's Assistant: How long has this been going on with your Gmail account? What troubleshooting have you tried?

It started today-when I enter my email address, it will not acknowwlede it

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Customer:***@******.***

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
11/20/2017
Email technician: Jason Jones, Computer Technician replied 7 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,224
Experience: 10+ years of work experience.
Verified

Hello,
I look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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Customer reply replied 7 months ago
The only thing is to tell you that I have and ASUS computer & have had it for eight months
Any more questions call(###) ###-####**@******.***
Customer reply replied 7 months ago
I use Gmail
Email technician: Jason Jones, Computer Technician replied 7 months ago

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 20
- And then click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

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Category: Email
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2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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