Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email

I need to reset my password. A few days ago but a viris

Customer Question
i need to reset my...
i need to reset my password
JA: When did you last reset your username and password?
Customer: a few days ago but a viris screwed it up I put in a new one but it will not work it sends me a code then it wont work
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: g mail
JA: How long has this been going on with your Gmail account? What troubleshooting have you tried?
Customer: 3 days
JA: Anything else you want the Email Expert to know before I connect you?
Customer: thats all thanks
Submitted: 22 days ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
11/20/2017
Email technician: Richard, Email Systems Specialist replied 22 days ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 40,222
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens now when you try to sign into your account?

Please let me know

Ask Your Own Email Question
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,054
2,054 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,054 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,494 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,365 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Bought phone from COSCO KX-TG785 - I lost the instruction
Bought phone from COSCO KX-TG785 - I lost the instruction manual. How do I can get a new one. I don't see the model listed. Please advise Mike Burns … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I am using Chrome Beta version because the regular version
I am using Chrome Beta version because the regular version crashes in 2 seconds after opening. I have a program that requires the regular version,, are there fixes for this? … read more
Bryan
Bryan
IT Consultant
8,747 satisfied customers
I have run out of space in my google gmail. Web browser. I
I have discared old messages and removed them from "trash" … read more
Jason Jones
Jason Jones
AAS Information Technology
6,318 satisfied customers
I have a google email account and i have noticed that i am
Hi i have a google email account and i have noticed that i am not receiving any new emails. its***@******.*** … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,365 satisfied customers
THATS WHAT i WOULD LIKE TO KNO. OUT. cANT USSE CELL PHONE.
THATS WHAT i WOULD LIKE TO KNO. i AM LOCKED OUT. cANT USSE CELL PHONE. HELP … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Google couldn't sign me in at. I have been able to answer
Yes I have been able to answer the security question … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
25 satisfied customers
Aol kickes me out icant get into my bank or ebay or any
aol kickes me out icant get into my bank or ebay or any thing … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
518 satisfied customers
Had trouble receiving email through Microsoft Live Mail as
Had trouble receiving email through Microsoft Live Mail as normal. Can't remember password ***** want to reset but also forgot secuirity questions for access to ATT email account. Won't give me any ot… read more
Jess M.
Jess M.
Computer Support Specialist
2,054 satisfied customers
Received subscription confirmation from Estonia for APP
received subscription confirmation from Estonia for APP Magic Piano by Smule for $30.75 to cancel by Dec 23 if I didn't make this request, can't find the email to cancel … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I forgot my password. I've tried all the ways to recover it,
I forgot my password. I've tried all the ways to recover it, but I can't. When I get to the place where you send me a code, the screen says it will go to ***************, but that's not my user name. … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I am very angry with Spotify. It's taken me hours to find
I am very angry with Spotify. It's taken me hours to find this link where I can talk to somebody. Your support system is not adequate. I'm unable to login to Spotify I don't have a Facebook account to… read more
Kris R
Kris R
IT Manager
Computing
2,411 satisfied customers
I want to change the main email address on my gmail account
I want to change the main email address on my gmail account how can I do that … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,365 satisfied customers
I couldn't get into AOL. Suddenly, I was asked stuff and
I couldn't get into AOL. Suddenly, I was asked stuff and given a new email.. I don'twant a new one - I wantmy OLD one OLD***@******.*** … read more
Jess M.
Jess M.
Computer Support Specialist
2,054 satisfied customers
I forgot my password for my account. Can you help me out?
I forgot my password ***** my account. Can you help me out? The account is wtfo1959. … read more
Mr.Med
Mr.Med
919 satisfied customers
All of a sudden my 4 apple products is not receiving my
All of a sudden my 4 apple products is not receiving my emails. The message is either my user name or password ***** ***** working. I changed nothing.… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,365 satisfied customers
Cant get access to email its asking for password ,i dont
cant get access to email its asking for password ***** dont know , … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
25 satisfied customers
Unable to log into my email, keep getting an add asking me
unable to log into my email, keep getting an add asking me to sign up and get email on all my devices … read more
Jess M.
Jess M.
Computer Support Specialist
2,054 satisfied customers
How do I add another gmail address to my gmail account? Lap
how do I add another gmail address to my gmail account? … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x