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I need to reset my password. A few days ago but a viris

Customer Question
I need to reset...

I need to reset my password

Technician's Assistant: When did you last reset your username and password?

A few days ago but a viris screwed it up I put in a new one but it will not work it sends me a code then it wont work

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

G mail

Technician's Assistant: How long has this been going on with your Gmail account? What troubleshooting have you tried?

3 days

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Thats all thanks

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
11/20/2017
Email technician: Jason Jones, Computer Technician replied 8 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,238
Experience: 10+ years of work experience.
Verified

Hello,
I look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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Category: Email
Satisfied Customers: 2,556
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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