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I need to reset my password. A few days ago but a viris

Customer Question
i need to reset my...
i need to reset my password
JA: When did you last reset your username and password?
Customer: a few days ago but a viris screwed it up I put in a new one but it will not work it sends me a code then it wont work
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: g mail
JA: How long has this been going on with your Gmail account? What troubleshooting have you tried?
Customer: 3 days
JA: Anything else you want the Email Expert to know before I connect you?
Customer: thats all thanks
Submitted: 28 days ago.Category: Email
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Answered in 1 minute by:
11/20/2017
Email technician: Jason Jones, Computer Technician replied 28 days ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 17,117
Experience: 10+ years of work experience.
Verified

Hello,
I look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,073
2,073 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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