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Have a new iPad but not able to receive emails. Still able…

Customer Question
Have a new iPad...

Have a new iPad but not able to receive emails. Still able to get on my old iPad. Apparently it’s been blocked.tried to cancel and start at new account but not able to.

Technician's Assistant: Have you contacted anyone about your account?

Been to Apple but can’t help

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Tablet

Technician's Assistant: What troubleshooting have you tried?

Tried to cancel old account and start a new one

Submitted: 8 months ago.Category: Email
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Answered in 10 minutes by:
11/20/2017
Email technician: arsufi2002, Other replied 8 months ago
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,773
Experience: I have 4 yrs experience in helping customers who has trouble with Email
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below reply box to post your response

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Email technician: arsufi2002, Other replied 8 months ago

Let me know when you are ready

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Customer reply replied 8 months ago
Ready
Email technician: arsufi2002, Other replied 8 months ago

ok

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Email technician: arsufi2002, Other replied 8 months ago

Could you share the email address which is trying to configure on ipad

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Customer reply replied 8 months ago
No we’ll try and resolve it irst
Email technician: arsufi2002, Other replied 8 months ago

Could you tell me the email is which is being configured?

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Email technician: arsufi2002, Other replied 8 months ago

It helps to know the email domain

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Customer reply replied 8 months ago
Sorry wrong,***@******.***
Email technician: arsufi2002, Other replied 8 months ago

Are you still able to send and receive email on old ipad

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Email technician: arsufi2002, Other replied 8 months ago

Do you able to send email on new ipad?

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Email technician: arsufi2002, Other replied 8 months ago

or send/receive not possible

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Email technician: arsufi2002, Other replied 8 months ago

Let me know you have installed Microsoft outlook app on ipad?

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Customer reply replied 8 months ago
Will try now, will l lose you if l do that
Email technician: arsufi2002, Other replied 8 months ago

Open Apple store, search for Microsoft outlook and install it

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Email technician: arsufi2002, Other replied 8 months ago

Once installed it on ipad, Open Outlook App on ipad, configure your email on it

Let me know that works

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Customer reply replied 8 months ago
Ok will try
Email technician: arsufi2002, Other replied 8 months ago

ok..

I shall wait

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Email technician: arsufi2002, Other replied 8 months ago

Is it working?

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Customer reply replied 8 months ago
I’ve tried your suggestion asking for phone number. When l type in mobile phone number won’t let me proceed
Email technician: arsufi2002, Other replied 8 months ago

sorry, why you need to enter phone number

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Email technician: arsufi2002, Other replied 8 months ago

Haven't you downloaded Microsoft Outlook app on ipad

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Customer reply replied 8 months ago
downloaded the app and they want the phone number to verify my identityto send me a security code.
Email technician: arsufi2002, Other replied 8 months ago

I see..

Did you enter phone number

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Customer reply replied 8 months ago
asked if l wanted reply by text or message and to supply phone number followed by 57 but won’t type the 57 tp proceed to next step
Email technician: arsufi2002, Other replied 8 months ago

I don't get that (why you not able to type)

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Customer reply replied 8 months ago
It won’t allow me to
Email technician: arsufi2002, Other replied 8 months ago

Do you mind sharing email password?

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Email technician: arsufi2002, Other replied 8 months ago

Please repeat steps and see you can enter phone number

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Customer reply replied 8 months ago
Look it’s ok, l will try to get help elsewhere Thanks anyway
Email technician: arsufi2002, Other replied 8 months ago

Its that's all we need to do..

Once you able to verify device, you will able to add account and start send/receive mails from Outlook app

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Email technician: arsufi2002, Other replied 8 months ago

Do you mind rating my service before disconnecting session...

Rate me if you are satisfied with my suggestion. You may click above stars(top right) for rating...

Thank You

(If wish to cancel, please let me know. Don't want to rate then)

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arsufi2002
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,773
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Experience: I have 4 yrs experience in helping customers who has trouble with Email

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