Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I cannot compose or reply. Centurylink.com. It just started…

I cannot compose or...

I cannot compose or reply

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Centurylink.com

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

It just started yesterday. I've shut the computer down.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

For several months, I have been unable to dissolve the screen save by clicking the Start button. Could these problems be related?

Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
11/20/2017
michelleclive
Category: Email
Satisfied Customers: 6,022
Experience: I am a computer professional have fixed and handled email issues.
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

what version of windows are you using on the PC

Ask Your Own Email Question
Customer reply replied 7 months ago
10

Follow these steps
Click here for remote assistance
in the page that opens you will see just answer remote desktop..scroll down the page and click on i agree
it will download a file Elsinore screen connect exe at bottom of screen
once its downloaded, open\run the file ..you can double click on it to run it
once it starts to run it will ask do you want to allow the file to make changes...say yes to it

michelleclive
Category: Email
Satisfied Customers: 6,022
Experience: I am a computer professional have fixed and handled email issues.
Verified
michelleclive and 87 other Email Specialists are ready to help you
Ask your own question now
Ask Your Own Email Question
Customer hiCustomer michelle this sideCustomer i am now connectedCustomer how do you access your email..in edge, firefox or in mail
Guest: centurylink.comCustomer can you open your email
Guest: DoneCustomer thanksCustomer i will checkCustomer please leave the mouseCustomer since when are you facing this problemCustomer thsi seems to be a problem in firefox as its working fine in edgeCustomer if you could let me know when it was working fine last time, it would be helpful in fixing the problem in firefox
Guest: email problem started yesterday. Start button several months agoCustomer okCustomer what is your email addressCustomer i would like to try doing a test email
Guest:***@******.***Customer thanksCustomer please open your email now and checkCustomer let me know once you have checkedCustomer okCustomer let em check
Guest: DoneCustomer did you try sending a new email
Guest: I will.Customer did you send
Guest: Should this be the address or the body of the email?Customer let me send a new email to my own email idCustomer then once i reply, try replying back to meCustomer give me one moment while i check my inbox
Guest: But where is the Reply button?Customer you clicked on reply then only this came upCustomer now you need to clcik on send
Guest: OK!Customer i got your replyCustomer so your email is working fine nowCustomer let me know if you have any other questions
Guest: Yes, I think so!
Guest: I think I'm fine now.Customer great.Customer may i end the session now
Guest: Yes, thank you for your help!Customer you are welcomeCustomer before i exit wishing you a happy thanksgiving
Guest: The same to you!Customer thanks for using the service. bye!!!
Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask michelleclive Your Own Question
michelleclive
michelleclive
michelleclive, Email
Category: Email
Satisfied Customers: 6,022
6,022 Satisfied Customers
Experience: I am a computer professional have fixed and handled email issues.

michelleclive is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Cannot into my email account. Comcast. It is just there. I
Yesterday I tiried to create an account in order to check on our Xfinity account. I got far enough that I was sent a password ***** text message. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
I cannot send an email when I click on people in my contacts
I cannot send an email when I click on people in my contacts - I'm also not receiving emails from a certain business-that I do business with … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have been using Thunderbird for a number of years,
I have been using Thunderbird for a number of years, however, I am now having a major problem with it. I cannot send e-mails. While I can click on "Write" and develop a message, I am unable to find th… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My Facebook has been temporarily locked for about a month
My Facebook has been temporarily locked for about a month due to 2 different occasions of possibility of someone not on the account attempting to log in. How do I correct this? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My email keeps shutting down stating an unknown problem has
My email keeps shutting down stating an unknown problem has occurred. Also, I cannot compose a new email. This has been a consistent problem for the last month! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I cannot get into emails as of today. Already got an
I cannot get into emails as of today. Already got an authorization code from you, but nothing has changed. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
Until yesterday, I was able to print a section of an email,
Until yesterday, I was able to print a section of an email, deleting what was irrelevant, without sidebars. Not only am I now unable to delete any part of the email before forwarding but I cannot remo… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
7/16/2016 11:56AM In the fall of last yr. I upgrades my
7/16/2016 11:56AM In the fall of last yr. I upgrades my Quicken Home & Business 2007 with a Quicken Home & Business 2014 version. Now the program keeps locking up, and ask me if I want to sent an erro… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I've had outlook email service and it has worked very well
I've had outlook email service for years and it has worked very well for me until yesterday when I realize I can't send new emails or forward emails that I have received. i am still receiving emails b… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have been having a lot of trouble with my email not
I have been having a lot of trouble with my email not loading. I was just trying to compose an email and it wouldn't let me into the message box. I could fill in the recipients and a Subject but when … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I do not get a tool bar on my Century Link email page I want
I do not get a tool bar on my Century Link email page I want to "compose." It is there if I want to "reply" or "forward." How can I correct that?… read more
James K.
James K.
Consultant
1,585 satisfied customers
When I type the name to compose an email I get several optional
When I type the name to compose an email I get several optional names, when I see the one I want I click on the name. This has always worked just fine. Lately some addresses I select will appear on th… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
For the last several days I have been unable to compose messages.
For the last several days I have been unable to compose messages. The compose screen comes up but I cannot enter anything on it. Receiving e-mails works fine. Also Yahoo mail is sometimes unable to di… read more
Jeremy
Jeremy
1,344 satisfied customers
I have a hotmail account that has been upgraded to outlook.com.
I have a hotmail account that has been upgraded to outlook.com. Whenever I log in If am unable to open my mail. And my Monitor often shuts down(goes to sleep). My hotmail account and computer worked j… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
The reply, forward, and reply all buttons are grayed out.I
The reply, forward, and reply all buttons are grayed out. I also cannot receive and acknowledge downloads.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have lost my draft message and Itried to get it back but
I have lost my draft message and Itried to get it back but by mistake I cliked on the wrong spot and I can no longer compose mail. Could you please help me to restore the compose mail… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have had an ipad 2 for a couple of months and hotmail
hello I have had an ipad 2 for a couple of months and hotmail email has worked just fine... yesterday it sort of froze up... I can get to email, see, read messages, and see updates on the account that… read more
Cris
Cris
60 satisfied customers
My windows 7 pc very seldom shuts down and I need to press
My windows 7 pc very seldom shuts down and I need to press and hold the power button when it doesn't. I'm am guessing that is why I can't get my PC to recognize my cd-dvd driver, because it does not p… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x