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I norrmallly 15-20 emails a day (albeit junk) Now, when an

Customer Question
I norrmallly 15-20 emails a...
I norrmallly 15-20 emails a day (albeit junk) Now, when an emakil iks addressede it hgoes into "trash
JA: Just to clarify, what email service provider are you using?
Customer: I typically get 15-20 emails a day (albeit mostly junk) Now emails meant for me go to "trash" first. Never bad problem w/Yahoo before. Using Internet Explorer. Thank you......... Spritz in Calif
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Thru web browser
JA: What troubleshooting have you tried?
Customer: I am a novice - checked other alternatives with no luck
JA: Anything else you want the Email Expert to know before I connect you?
Customer: How can I access options to limit on-site personals.
Submitted: 28 days ago.Category: Email
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Answered in 6 minutes by:
11/19/2017
Email technician: Jess M., Computer Support Specialist replied 28 days ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,073
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a computer with Windows Vista, 7, 8, or 10?
  2. Is your email address ending in @yahoo.com?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 28 days ago
Using windows 10 -***@******.***
Email technician: Jess M., Computer Support Specialist replied 28 days ago

Thank you for writing back with that information.

Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess

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Customer reply replied 28 days ago
is this "pyramid" billing. Charfrged for every little thing gtechnician does. Guaranteed ?
Customer reply replied 28 days ago
I prefer NOT to allow remote access, or extra$39 in charges
Email technician: Jess M., Computer Support Specialist replied 28 days ago

No, this is a one time fee only and you are not charges based on time or interaction.

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Email technician: Jess M., Computer Support Specialist replied 28 days ago

I understand and respect your decision over remote access. Now we can resume in this chat mode wherein I can just send you procedures for you to follow.

Please use your Internet Explorer web browser, then access your Yahoo email. Please tell me when done so that I can give you the next steps.

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Customer reply replied 28 days ago
Prefer NO remote access ..,Just please send me possible solutions, alternatives
Email technician: Jess M., Computer Support Specialist replied 28 days ago

I understand and respect your decision over remote access. Now we can resume in this chat mode wherein I can just send you procedures for you to follow.

Please use your Internet Explorer web browser, then access your Yahoo email. Please tell me when done so that I can give you the next steps.
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Customer reply replied 28 days ago
at yahoo.com
Customer reply replied 28 days ago
can u reply please on Just Answwee website
Email technician: Jess M., Computer Support Specialist replied 28 days ago

Thank you for writing back with that information. Now on your Yahoo Mail screen, please locate the "Settings" with the gear icon on the upper right hand corner of the page. Click on it and then click More Settings.

If you do not have the word "Settings" there and just see the small gear icon, please click on the gear icon, then click on Settings.

Please tell me when done.

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Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,073
2,073 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

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