Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I am not able to send or receive emails. I have just

Customer Question
I am not able...

I am not able to send or receive emails

Technician's Assistant: Just to clarify, what email service provider are you using?

I have just switched from Shaw to Telus

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How long has this been going on with your Gmail account? What troubleshooting have you tried?

Since signing-up with Telus. I have tried doing what is suggested in your literature but it is all beyond me.

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
11/19/2017
Email technician: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello. Thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Email Question
Email technician: Bryan, Computer Support Specialist replied 8 months ago

Just to clarify, do you use any email program, e.g. Outlook, Windows Live Mail, for your emails or do you access them using a browser?

Ask Your Own Email Question
Customer reply replied 7 months ago
Windows live mail
Email technician: Bryan, Computer Support Specialist replied 7 months ago

OK, can we go ahead with a secure remote session so that I can check now? You may ignore the paid remote offer shown by the site; our remote session will come at no extra charge.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have a new email account I switched from Shaw to Telus and
I have a new email account I switched from Shaw to Telus and now I want my email app updated to the new email address … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have switched the Telus for internet, can I keep my email
I have switched the Telus for internet , can I keep my email address with shaw ? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My old email with shaw was my new email is. Telus. Web
my old email with shaw was***@******.*** my new email is***@******.*** … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I need major help!!! Outlook does not allow me to have gmail
I need major help!!! Outlook does not allow me to have gmail anymore and I went on to Google to get my email. When I was on gmail, I wanted to transfer my contact list from shaw, but ended up transfer… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
I am trying to find my old gmail account can you help. Web
I am trying to find my old gmail account can you help … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I have been using Shaw as my email provider and want to
Hi, I have been using Shaw as my email provider and want to switch to Gmail. I have just set up a new email address with Google...it is***@******.*** I am trying to import all contacts from my shaw ac… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am trying to get outlook on my Mac. I recently switched
I am trying to get outlook on my Mac. I recently switched servers and they told me to call you. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I was having trouble accessing my iTunes music on my ipnone
i was having trouble accessing my iTunes music on my ipnone when I was away over the last month. On getting back I tried to correct it and then totally messed up my iPhone returning it to the iPhone 5… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have just opened a Gmail account. I was told that a
I have just opened a Gmail account. I was told that a verification CODE would be TEXTED to my mobile at 2**-7**-3**8. I DON'T HAVE A MOBILE. That is my LANDLINE number. Please walk me through this. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
The problem is that using Thunderbird I can send messages
Hi the problem is that using Thunderbird I can send messages out but can't receive messages. I am for some reason hooked into Telus Webmail. … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I Cannot receive or send messages on my phone since
i Cannot receive or send messages on my phone since yesterday. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Recently changed to Gmail for my primary eamil. However I
Recently changed to Gmail for my primary eamil. However I wanted 100% of my inbox sent to my .shaw account but I'm only getting 1 out of 20 of the items that arrive at gmail. I recently made a change … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
I'd like my xls file be directed to go to Shaw mail instead
I'd like my xls file be directed to go to Shaw mail instead of windows Live mail (which automatically comes up when I'm trying to send an XLS file). … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have a gmail email but I want it hooked to my server which
I have a gmail email but I want it hooked to my server which is telus so it goes right into my email?????? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I just changed my email account from shaw to telus and telus
I just changed my email account from shaw to telus and telus tech support could not get my email account to either recieve or send messages.This all started when they tried to import contact info from… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
Is there a charge service? Am trying to open a gmail
Is there a charge for this service? Am trying to open a gmail account, and have now tried twice. When try to use the passwords I chose, Google keeps saying someone has that account. I know, it is me. … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
Hi there - I have an old Telus.net email account that has not
Hi there - I have an old Telus.net email account that has not been used for some years but Google has it as my principle email. It is not and when I went to sign in I couldn't because I was not using … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I switched from a telus imap account to a Shaw pop account
I switched from a telus imap account to a Shaw pop account yesterday. Because I knew I would loose all my telus email, I copied all my important files over to my gmail account. Today I have lost all o… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x