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I cannot log in to my account and it says it is no longer an…

Customer Question
I cannot log in...

I cannot log in to my account and it says it is no longer an email adress.

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Gmail

Technician's Assistant: How long has this been going on with your Gmail account? What troubleshooting have you tried?

I have not logged on in awhile today when I tried it did not work

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I tried to create an account with the same address and it says it is already taken so I know it is my email

Submitted: 8 months ago.Category: Email
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Answered in 10 minutes by:
11/19/2017
Email technician: Aparna Indresh,
 replied 8 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 8 months ago

May I know since how long you haven't accessed your gmail account?

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Customer reply replied 8 months ago
I think a few months
Email technician: Aparna Indresh,
 replied 8 months ago

I did research and found this Per the Gmail Program Policies (since revised), a Gmail account was deleted by Google and the username became unavailable after nine months of inactivity.if you haven't accessed your gmail account from past nine months then may be your account got deleted.

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Customer reply replied 8 months ago
I tried to create an account using the same name and it says there is already an account
Email technician: Aparna Indresh,
 replied 8 months ago

Please read the following steps below:

You won't be able to get a certain Gmail address if the username you requested is:

  • Already being used
  • Very similar to an existing username (for example, if***@******.*** already exists, you can't use***@******.***)
  • The same as a username that someone used in the past and then deleted
  • Reserved by Google to prevent spam or abuse
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