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My email sent messages disappear after a couple of days. I…

My email sent messages...

My email sent messages disappear after a couple of days. I want them to stay until I manually delete them

Technician's Assistant: Just to clarify, what email service provider are you using?

Hotmail

Technician's Assistant: Have you installed any updates recently?

The computer regularly updates Windows 10 and other apps. I just update and don't keep track

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Mail Version 17.8700.40675.0

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Answered in 29 minutes by:
11/19/2017
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,488
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

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May I connect with you remotely and fix the issue directly.

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Customer reply replied 3 months ago
OK, but my problem is on another computer, not this one.
Customer reply replied 3 months ago
can you send me a link so I can contact you on the other computer

Please open your email account on other computer.

You will find emails from Sandy into your Inbox.

Open those emails and reach to this page.

Ask Your Own Email Question
Customer reply replied 3 months ago
on the other computer I am at justanswer.com
Customer reply replied 3 months ago
how do I find you?

Do you see this question under My questions.

Ask Your Own Email Question

Please login into your email account once on other computer.

And then find emails from "Sandy on Justanswer".

Open those emails and click View response and reply.

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Customer reply replied 3 months ago
you will have to send the link to***@******.***
Customer reply replied 3 months ago
all of the links in the text message don't work

Okay, first, please click Secure Remote connect option.

And then, I will send you steps on the email address listed by you.

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,488
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified
Sandy and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
OK, Made it on other computer
Customer reply replied 3 months ago
ready to go

Click the link given below:

http://www.justanswer.com/remotedesktop/join.aspx?Session=e76f0ff6-5fff-4ed2-82bb-3134e587405e

Scroll down on that page and click "I Agree".

Download/allow and run this program(elinsore.screenconnect) to start
secure remote session.

Ask Your Own Email Question
Ask Sandy Your Own Question
Sandy
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,488
6,488 Satisfied Customers
Experience: B.Tech, I have 10+ years of experience in fixing email issues.

Sandy is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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