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I have tried but unable to access my live .com account and…

Customer Question
I have tried but...

I have tried but unable to access my live .com account and my gmail account

Technician's Assistant: How long have you had this issue with your Gmail account?

Since earlier yesterday

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Phone and home computer

Technician's Assistant: What troubleshooting have you tried?

Have tried changing password ***** resetting with no result

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I believe both accounts were hacked and may be used for identity theft

Submitted: 10 months ago.Category: Email
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Answered in 5 minutes by:
11/19/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 10 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Have you tried resetting the password?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

7,201 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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