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My emails in my folders are gone and new emails dont seem to…

Customer Question
My emails in my...

My emails in my folders are gone and new emails dont seem to open

Technician's Assistant: Just to clarify, what email service provider are you using?

What do you mean?

Technician's Assistant: What confuses you?

What do you mean by email provider

Technician's Assistant: Have you installed any updates recently?

Dont think so

Submitted: 9 months ago.Category: Email
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Answered in 11 hours by:
11/19/2017
Email technician: Josh, Computer Enthusiast replied 9 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,251
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Email technician: Josh, Computer Enthusiast replied 9 months ago

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Email technician: Josh, Computer Enthusiast replied 9 months ago

Who is the email provider?

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Customer reply replied 9 months ago
I have already paid $65 when it said $5, and had no help.
Customer reply replied 9 months ago
It tells me that there is an email there, but wont open. My folders are empty and emails wont send.
Email technician: Josh, Computer Enthusiast replied 9 months ago

How do you check your emails?

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Customer reply replied 9 months ago
It is a hotmail account
Customer reply replied 9 months ago
I think it is outlook
Email technician: Josh, Computer Enthusiast replied 9 months ago

Through the Outlook program or a web browser?

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Customer reply replied 9 months ago
I dont know
Email technician: Josh, Computer Enthusiast replied 9 months ago

How can you open your email?

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Customer reply replied 9 months ago
I just have a icon on taskbar
Email technician: Josh, Computer Enthusiast replied 9 months ago

What does the icon look like? Please be more specific with your responses

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Customer reply replied 9 months ago
I am not really familiar with these things, it is a envelope. My emails in my inbox before 17th are still there but nothing newer just the headings.
Customer reply replied 9 months ago
I am sorry but I need to go to a funeral now so will have to finish this later.
Email technician: Josh, Computer Enthusiast replied 9 months ago

Take your time

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