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I uninstalled my apps, wondering how I can reinstall them…

Customer Question
I uninstalled my apps...

I uninstalled my apps, wondering how I can reinstall them and I have forgotten my password ***** keep getting roadblocks like have to make new password, I am a novice computer user.

Technician's Assistant: How much experience do you have with this particular machine?

Yeah like supper zero

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Both but now that my laptop is not responding I am using my iPhone.

Technician's Assistant: What troubleshooting have you tried?

Yeah that's the thing it would take me hours to try and navigate my way in and out of programs.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yeah just the whole re-connect by the password *****

Submitted: 9 months ago.Category: Email
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Answered in 1 hour by:
11/19/2017
Email technician: Jess M., Computer Support Specialist replied 9 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Is your laptop running on Windows 10?
  2. Are you unable to use the laptop anymore because your password ***** *****?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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