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Getting a message that a set of folders cannot be opened. It…

Customer Question
Getting a message that...

Getting a message that a set of folders cannot be opened. It showed the file and I tried to run the inside repair on it but it said it couldn't access the file. I ran the repair on the main pst file and it worked but did not clear the issue. Cannot send and recieve

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook 2007

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

Just this morning I ran the snappst.exe (?) then added the pst file i question but it wouldnt complete because it said it could not access the file. The original error message said the file was being used by another application so could not be accessed but there are no other programs open

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No I cant add anything else

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
11/18/2017
Email technician: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello. Thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 8 months ago

Just to clarify, when did you first start having this issue with Outlook?

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