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Help, gmail, 3 months i am not computer smart so haven't…

Customer Question
Gmail Technician's Assistant: How...

Gmail

Technician's Assistant: How long has this been going on with your Gmail account? What troubleshooting have you tried?

3 months i am not computer smart so haven't tried anything. also i have several charges on my credit card for your service

Submitted: 8 months ago.Category: Email
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Answered in 4 minutes by:
11/18/2017
Email technician: Aparna Indresh,
 replied 8 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 8 months ago

May I know what is the exact issue you are facing?

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Customer reply replied 8 months ago
i am not getting any email on my computer
Customer reply replied 8 months ago
also that company has charged me several times on my credit card that need to be straightened up. i do not want to connect up to you
Email technician: Aparna Indresh,
 replied 8 months ago

Okay, I understand your concern Before we get started, it looks like you may be trying to reach your [email provider]. JustAnswer is a question and answer site and not affiliated with your [email provider]. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 8 months ago
if you can't help me i would like to speak with customer care
Customer reply replied 8 months ago
waiting
Email technician: Aparna Indresh,
 replied 8 months ago

I will try my level best to help with your email issue if you wish to continue.

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Customer reply replied 8 months ago
ok
Customer reply replied 8 months ago
i get my email on my phone but not my computer
Email technician: Aparna Indresh,
 replied 8 months ago

Okay, are you able to login to your email account in your computer?

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Customer reply replied 8 months ago
have no idea, i have a list of email i had when this problem started
Email technician: Aparna Indresh,
 replied 8 months ago

Okay, have you tried restarting your computer?

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Email technician: Aparna Indresh,
 replied 8 months ago

Okay, how do you access your email account is it through web browser or is it through outlook or some other application?

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Customer reply replied 8 months ago
i was getting email it just stopped
Customer reply replied 8 months ago
beats me i have an apple computer
Email technician: Aparna Indresh,
 replied 8 months ago

Okay, I understand so you are accessing your email in your mac computer through mail app is it correct?

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Email technician: Aparna Indresh,
 replied 8 months ago

May I know if your mac is connected to the internet?

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Email technician: Aparna Indresh,
 replied 8 months ago

Please let me know if you are getting any error message?

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Customer reply replied 8 months ago
it s
Customer reply replied 8 months ago
i am on satilite
Customer reply replied 8 months ago
no error messages
Customer reply replied 8 months ago
i am talking to you on my computer not my phone
Customer reply replied 8 months ago
WAITING AGAIN
Email technician: Aparna Indresh,
 replied 8 months ago

May I know if you have checked your mail settings if they are correct?

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Customer reply replied 8 months ago
THE BEST I KNOW HOW, YOU GOT ANY IDEAS
Email technician: Aparna Indresh,
 replied 8 months ago

Please try to follow the below steps and let me know if this helps:

Here's how: From inside the Mail.app, click the Mailbox menu

  1. Choose "take all accounts offline", and wait 10 seconds.
  2. Choose "take all accounts online".

Let me know if you get your emails.

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Customer reply replied 8 months ago
TAKE THEM OFF LINE IS NOT ON THE LIST
Email technician: Aparna Indresh,
 replied 8 months ago

Okay, may I know if you are able to send the email?

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Customer reply replied 8 months ago
DON'T GUESS IF TRIED THAT I CAN TRY TO SEND YOU ONE
Customer reply replied 8 months ago
WAITING AGAIN AGAIN
Email technician: Aparna Indresh,
 replied 8 months ago

Please give me some time let me check that.

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Email technician: Aparna Indresh,
 replied 8 months ago

May i know if you have any other email address?

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Customer reply replied 8 months ago
I CAN'T SEND EMAILS SAYS MY IMP SOMETHING OR ANOTHER ISN'T WORKING
Customer reply replied 8 months ago
IMAP AND SMTP BOTH FAILED
Customer reply replied 8 months ago
NO OTHE EMAILS JUST ON COMPUTER AND PHONE
Email technician: Aparna Indresh,
 replied 8 months ago

Okay, so may be this is your IMAP and SMTP Issue could you please once check with your ISP regarding this.

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Customer reply replied 8 months ago
Don't know how
Email technician: Aparna Indresh,
 replied 8 months ago

May i know Who is Internet Service Provider?

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Customer reply replied 8 months ago
Are you there
Customer reply replied 8 months ago
My internet works it's just my email
Email technician: Aparna Indresh,
 replied 8 months ago

I just want you to check with your internet service provider those who provides internet connection in your home.

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Customer reply replied 8 months ago
How do I do that
Customer reply replied 8 months ago
I think it is in my computer since I get my email on my phone
Email technician: Aparna Indresh,
 replied 8 months ago

How is your mac connected to the internet is it through WIFI or through Ethernet wired connection?

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Customer reply replied 8 months ago
Wifi
Email technician: Aparna Indresh,
 replied 8 months ago

Okay, Could you please disconnect and reconnect your WiFi again in your mac.

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Customer reply replied 8 months ago
How
Email technician: Aparna Indresh,
 replied 8 months ago

Okay, Please click and follow this link http://osxdaily.com/2014/03/09/forget-wifi-network-mac-os-x/ in order to disconnect and reconnect your WiFi in your mac and let me know if this helps?

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