Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Help, gmail, 3 months i am not computer smart so haven't…

Customer Question
Gmail Technician's Assistant: How...

Gmail

Technician's Assistant: How long has this been going on with your Gmail account? What troubleshooting have you tried?

3 months i am not computer smart so haven't tried anything. also i have several charges on my credit card for your service

Submitted: 5 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
11/18/2017
Email technician: Aparna Indresh,
 replied 5 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 376
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 5 months ago

May I know what is the exact issue you are facing?

Ask Your Own Email Question
Customer reply replied 5 months ago
i am not getting any email on my computer
Customer reply replied 5 months ago
also that company has charged me several times on my credit card that need to be straightened up. i do not want to connect up to you
Email technician: Aparna Indresh,
 replied 5 months ago

Okay, I understand your concern Before we get started, it looks like you may be trying to reach your [email provider]. JustAnswer is a question and answer site and not affiliated with your [email provider]. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Email Question
Customer reply replied 5 months ago
if you can't help me i would like to speak with customer care
Customer reply replied 5 months ago
waiting
Email technician: Aparna Indresh,
 replied 5 months ago

I will try my level best to help with your email issue if you wish to continue.

Ask Your Own Email Question
Customer reply replied 5 months ago
ok
Customer reply replied 5 months ago
i get my email on my phone but not my computer
Email technician: Aparna Indresh,
 replied 5 months ago

Okay, are you able to login to your email account in your computer?

Ask Your Own Email Question
Customer reply replied 5 months ago
have no idea, i have a list of email i had when this problem started
Email technician: Aparna Indresh,
 replied 5 months ago

Okay, have you tried restarting your computer?

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 5 months ago

Okay, how do you access your email account is it through web browser or is it through outlook or some other application?

Ask Your Own Email Question
Customer reply replied 5 months ago
i was getting email it just stopped
Customer reply replied 5 months ago
beats me i have an apple computer
Email technician: Aparna Indresh,
 replied 5 months ago

Okay, I understand so you are accessing your email in your mac computer through mail app is it correct?

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 5 months ago

May I know if your mac is connected to the internet?

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 5 months ago

Please let me know if you are getting any error message?

Ask Your Own Email Question
Customer reply replied 5 months ago
it s
Customer reply replied 5 months ago
i am on satilite
Customer reply replied 5 months ago
no error messages
Customer reply replied 5 months ago
i am talking to you on my computer not my phone
Customer reply replied 5 months ago
WAITING AGAIN
Email technician: Aparna Indresh,
 replied 5 months ago

May I know if you have checked your mail settings if they are correct?

Ask Your Own Email Question
Customer reply replied 5 months ago
THE BEST I KNOW HOW, YOU GOT ANY IDEAS
Email technician: Aparna Indresh,
 replied 5 months ago

Please try to follow the below steps and let me know if this helps:

Here's how: From inside the Mail.app, click the Mailbox menu

  1. Choose "take all accounts offline", and wait 10 seconds.
  2. Choose "take all accounts online".

Let me know if you get your emails.

Ask Your Own Email Question
Customer reply replied 5 months ago
TAKE THEM OFF LINE IS NOT ON THE LIST
Email technician: Aparna Indresh,
 replied 5 months ago

Okay, may I know if you are able to send the email?

Ask Your Own Email Question
Customer reply replied 5 months ago
DON'T GUESS IF TRIED THAT I CAN TRY TO SEND YOU ONE
Customer reply replied 5 months ago
WAITING AGAIN AGAIN
Email technician: Aparna Indresh,
 replied 5 months ago

Please give me some time let me check that.

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 5 months ago

May i know if you have any other email address?

Ask Your Own Email Question
Customer reply replied 5 months ago
I CAN'T SEND EMAILS SAYS MY IMP SOMETHING OR ANOTHER ISN'T WORKING
Customer reply replied 5 months ago
IMAP AND SMTP BOTH FAILED
Customer reply replied 5 months ago
NO OTHE EMAILS JUST ON COMPUTER AND PHONE
Email technician: Aparna Indresh,
 replied 5 months ago

Okay, so may be this is your IMAP and SMTP Issue could you please once check with your ISP regarding this.

Ask Your Own Email Question
Customer reply replied 5 months ago
Don't know how
Email technician: Aparna Indresh,
 replied 5 months ago

May i know Who is Internet Service Provider?

Ask Your Own Email Question
Customer reply replied 5 months ago
Are you there
Customer reply replied 5 months ago
My internet works it's just my email
Email technician: Aparna Indresh,
 replied 5 months ago

I just want you to check with your internet service provider those who provides internet connection in your home.

Ask Your Own Email Question
Customer reply replied 5 months ago
How do I do that
Customer reply replied 5 months ago
I think it is in my computer since I get my email on my phone
Email technician: Aparna Indresh,
 replied 5 months ago

How is your mac connected to the internet is it through WIFI or through Ethernet wired connection?

Ask Your Own Email Question
Customer reply replied 5 months ago
Wifi
Email technician: Aparna Indresh,
 replied 5 months ago

Okay, Could you please disconnect and reconnect your WiFi again in your mac.

Ask Your Own Email Question
Customer reply replied 5 months ago
How
Email technician: Aparna Indresh,
 replied 5 months ago

Okay, Please click and follow this link http://osxdaily.com/2014/03/09/forget-wifi-network-mac-os-x/ in order to disconnect and reconnect your WiFi in your mac and let me know if this helps?

Ask Your Own Email Question
Was this answer helpful?
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have a had taken from me for room dollars from is supposed
I have a had taken from me for room dollars from Henry is supposed to be one of your executives of Google to optimize my account to see a put in a review so I knew he sold the cold it was very good I'… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm trying to set up my friend'd email on a new computerbut
I'm trying to set up my friend'd email on a new computerbut none of the passwords She's given me works.Her email address is "*****@******.***" Can you help please.Paul … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need a copy of my 2015 tax return which I filed with turbo
I need a copy of my 2015 tax return which I filed with turbo tax. … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
Been in hospital for 5 months. Have mislaid sign in details.
Been in hospital for 5 months. Have mislaid sign in details. Phone(###) ###-####optus, email***@******.***. Kenneth Armstrong … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
How do I import e-mail from an old gmail acct? I forgot the
Second opinion] How do I import e-mail from an old gmail acct? I forgot the password ***** that acct. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'd like to find out why amazon did not return my money,
Hi, I'd like to find out why amazon did not return my money, I've paid for prime and canceled that service in 3 days. $12.99. Last month I spoke with the customer service and they said that this month… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Can not get email on my gmail account on my Macbook. Can get
Can not get email on my gmail account on my Macbook … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I wish to recall an email I sent a few hours ago? Gmail. Web
Hi I wish to recall an email I sent a few hours ago? … read more
Mr.Med
Mr.Med
1,046 satisfied customers
Someone is sending SPAM to people saying it's from me on my
Someone is sending SPAM to people saying it's from me on my gmail account. I'm getting the spam in my primary account saying I sent it. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a problem, I just accidentally remove my project from
Hi ,I have a problem , I just accidentally remove my project from the cart. and I can't retrieve it anymore . Can you help ? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am having a problem getting my mail and also sending
I am having a problem getting my mail and also sending it,,this has been happening now for several days,,please help...... … read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
Critical hardware fault restart your fetch box. Done this
Critical hardware fault restart your fetch box. Done this but still no go. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Will not accept hotmail or Apple ID password. Tablet. Can't
Will not accept hotmail or Apple ID password JA: How do you usually access Hotmail? On a phone or tablet, or through a web browser? Customer: Tablet JA: What troubleshooting have you tried? Customer: … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Someone has highjacked my acct and changed password and
someone has highjacked my acct and changed password ***** recovery information … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am trying to log in with a new account but I get the
I am trying to log in with a new account but I get the message that my e mail does have an account. I am not able to recover my password. Pay pal does not recognize my phone number. How can I generate a new account with my current e mail account? Been trying for over an hour and am frustrated. Lloyd Bennett … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a new acount. Gmail. Just made new acou. Nt gmay.
i have a new acount***@******.*** JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: gmail JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? Cus… read more
Mike Taylor
Mike Taylor
42 satisfied customers
I had my email account and somehow now I cannot find it. My
I had my email account and somehow now I cannot find it. My regular email is***@******.***. I do not want to start a new acccount … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Have not gotten any new emails under outlook in 4 days.
have not gotten any new emails under outlook in 4 days … read more
Cody
Cody
Computer Science
2,167 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x