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For approximately three days, I have not been able to access…

Customer Question
Pearl, For approximately...

Pearl, For approximately three days, I have not been able to access my email account (*****@******.***). I have spent endless hours with yahoo and at AT&T, but I have had no success. The HP Help Lines suggested I contact you since something changes have been made with mergers. I am desperate, I need to work with my email account,. I will be most appreciate of your work. Thanks, Pear.

Technician's Assistant: How long has this been going on with your Yahoo account? What troubleshooting have you tried?

Since last Wednesday evening.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I need to access the email business transactions.

Submitted: 10 months ago.Category: Email
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Answered in 2 hours by:
11/18/2017
Email technician: Isaac Franklin, Support Technician replied 10 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,115
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Isaac Franklin, Support Technician replied 10 months ago

Do you use yahoo for that email for att?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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