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I'm having trouble putting the at sign to my email. The at…

Customer Question
I'm having trouble putting...

I'm having trouble putting the at sign to my email. The at sign is on the alphabet letter s.

Technician's Assistant: Just to clarify, what email service provider are you using?

Outlook

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Tablet

Technician's Assistant: What troubleshooting have you tried?

Pushing the capital on keyboard, also the control.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I'm sort of new at this.

Submitted: 9 months ago.Category: Email
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Answered in 5 minutes by:
11/18/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,085
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Which tablet is it?

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Customer reply replied 9 months ago
Samsong
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

Do you see the button saying !#:)

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Customer reply replied 9 months ago
You should easily tell me what I need to do...
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

That's what i am trying to do. Please respond to my questions so i can take you there.

Do you see the button saying !#:) or 1/3?

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Customer reply replied 9 months ago
1T3 !D3 This is the way it comes up.
Customer reply replied 9 months ago
I cannot print it the way you have.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

If you seee 1/3 or 2/3 or 3/3 press it and it should show you just the @ symbol. Try all three keyboard layouts.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

If you see up Arrow, press the Up Arrow (on the lower left side of keyboard) and then press the @ sign

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Customer reply replied 9 months ago
1T3 2t3 3t3 OK, I AM Going to try the up arrow.
1T3 2T3 3SSSS
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

Try these two

1t3, 2t3 3t3 this should show u @ symbol only that you can use or try the up arrow and the @

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Customer reply replied 9 months ago
SSSS S I do not get the at symbol... I am holding the arrow down and pushing the at symbol.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

just press it once, so it changes color or gets highlighted, to show you thats enabled and then press the @ sign. Don't hold it.

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Customer reply replied 9 months ago
S S S S S S
I pushed and arrow turned blue. Did not hold it down. Pushed at button while it was still blue . Just got S
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

do you see the button called SYM?

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Customer reply replied 9 months ago
Don't have a single button with all three of those letters on my keyboard.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

1/3 2/3 3/3 try all these 3 one by one and press @ sign on each one of it, see which one gets it

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Customer reply replied 9 months ago
13 23 33 13 Now it isn't putting the at sign or the s. Interesting.....
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

Try one by one it should change the keyboard layouts,

1/3 look for @ sign if there, press it to see if it works if not

try 2/3, look for @ sign if there, press it and see if it works,

then try 3/3 look for @ sign, if there press and see if it works?

This is strange, one of those symbols should get the @ sign to work.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

There should be an @ button on the number 2 button as well so try that as well.

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Customer reply replied 9 months ago
1s3 1S3 1 S
23 2S3 3s3 33
2S3 3S3 I think I am doing what you ask.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

I will opt out and open the question to other experts as i've run out of ideas. When the expert responds, you will be notified here.

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Customer reply replied 9 months ago
In a previous email you gave me a long sequence of letters and numbers.....should I have clicked on it?
Email technician: bbao, IT Consultant replied 9 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,988
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
It is just a screenshot from the previous expert. It is safe to click it for review.
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