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I'm trying to help my wife login intern old gmailaccount she…

Customer Question
I'm trying to help...

I'm trying to help my wife login intern old gmailaccount she doesn't remember the phone number for verification it says she can't login how do I help her

Technician's Assistant: Have you tried having password ***** directions emailed to you?

No

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

By my phone

Technician's Assistant: What troubleshooting have you tried?

On my pc now

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Umm I don't know she just wants access to her account it very frustrating for her she has pics of her dead son on there she really needs

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
11/18/2017
Email technician: Jess M., Computer Support Specialist replied 8 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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