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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Few things first:
Please let me know by replying to me here so that I can help you further.Best regards,Jess
Thank you for writing back with that information.
Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
I am very sorry about the confusion. We are a paid service here and we guarantee our service. Your question is posted NOT for $5 but for $48. You can get a refund if you do not want to continue because of the fees. Thunderbird has no live support that is why we exist to help customers like you in real time.
Here is the link about refunding: