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I lost my password for. It is going on fo 4weeks my computer…

Customer Question
Hi i lost my...

Hi i lost my password ********@******.***

Technician's Assistant: How long has this been going on with your Gmail account? What troubleshooting have you tried?

It is going on fo 4weeks my computer brook down and now i can not gat in my email,i triet everry thing

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My name is gerard

Submitted: 8 months ago.Category: Email
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Answered in 11 minutes by:
11/18/2017
Email technician: Josh, Computer Enthusiast replied 8 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,938
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Email technician: Josh, Computer Enthusiast replied 8 months ago

What is the last password ***** you remember working?

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Customer reply replied 8 months ago
oke thanks ny name is gerard
Email technician: Josh, Computer Enthusiast replied 8 months ago

What is the last password ***** you remember working?

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Customer reply replied 8 months ago
no thank you
Email technician: Josh, Computer Enthusiast replied 8 months ago

What is the last password ***** you remember working?

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Customer reply replied 8 months ago
lyrra4700
Email technician: Josh, Computer Enthusiast replied 8 months ago

What is the phone number ending in 39?

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Customer reply replied 8 months ago
my old phone nr. no more
Email technician: Josh, Computer Enthusiast replied 8 months ago

Unfortunately, that is the only recovery options on your account and without that option, you will need to start a new account.

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Customer reply replied 8 months ago
but i need that email to work everry thing is on that please help
Email technician: Josh, Computer Enthusiast replied 8 months ago

Unfortunately, that is Google's policy and I cannot bypass their security policy. It is up to the user to make sure their account recovery options are up to date.

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Customer reply replied 8 months ago
if i pay the 55 dolars can it be than !!
Email technician: Josh, Computer Enthusiast replied 8 months ago

No, there isn't a payment amount that you can pay to fix the issue.

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Customer reply replied 8 months ago
well al of the info on that email adress is cone it is verry inportent that i can gat that back
Email technician: Josh, Computer Enthusiast replied 8 months ago

Unfortunately, that is Google's policy and I cannot bypass their security policy. It is up to the user to make sure their account recovery options are up to date.

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Customer reply replied 8 months ago
there must be a other way that you can help me i ame using that email for a long time
Email technician: Josh, Computer Enthusiast replied 8 months ago

Unfortunately, there isn't.

As I mentioned it is up to the user to make sure their account recovery options are up to date.

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Customer reply replied 8 months ago
that is not helping me
Email technician: Josh, Computer Enthusiast replied 8 months ago

I apologize

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Customer reply replied 8 months ago
wat is that securely conect is that going to help me
Email technician: Josh, Computer Enthusiast replied 8 months ago

No, that is an automated offer by our system.

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Customer reply replied 8 months ago
thank you cheers
Email technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,808
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
When was the last time you successfully logged into your Gmail account? From which device and using what program?
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bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,808
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