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I have a facebook account and then my husband got facebook…

Customer Question
I have a facebook...

I have a facebook account and then my husband got facebook account on the same computer. How can I recover mine and cancel his

Technician's Assistant: When did you last use the account?

Let's say November 1st. Now I am unable to receive any posts. I also come up on two facebook accounts and my husband no longer is able to read his.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I guess it would be either aol.com or spectrum. I'm not sure

Technician's Assistant: How long has this been going on with your Aol account? What troubleshooting have you tried?

I have gotten back some my chat friends and able chat. I not computer savvy. So accounts on the computer be cancelled and then restarted

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

It's very frustrating.

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
11/18/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,845
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

What happens when you try to log in your Facebook account? Is there any error or message?
Please reply at the box below. Thank you,

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Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago

What's the make / model of your computer?

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Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago

What happens when you try to log out his Facebook account, then log in your Facebook account? Is there any error or message?

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Email technician: Viet - Email Tech, Computer Support Specialist replied 8 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Customer reply replied 8 months ago
I got my facebook back under my name, however, how do I get back my chat friends back. Only 4 or 5 chat friends are showing up. Computer is windows 7, I believe. HP is the computer and I don't know what make
Customer reply replied 8 months ago
I don't understand the charge as it say a free trial for 1 week and now you want me to pay more
Email technician: Josh, Computer Enthusiast replied 8 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,964
Experience: Email expert with over 5 years experience
Verified

Hi,

This is a paid service.

Do you wish to continue?

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Email technician: Josh, Computer Enthusiast replied 8 months ago

Hi,

This is a paid service.

Do you wish to continue?

Ask Your Own Email Question
Customer reply replied 7 months ago
I was already charged on my credit card $37.00 when I signed up. So why am I being charged 39.00
Email technician: Josh, Computer Enthusiast replied 7 months ago

This is a paid service.

Do you wish to continue?

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